assingment 3 due 03/03/16

Fictitious; for Illustrative Purposes Only

Post-9/11 GI Bill also offers some service members the opportunity to transfer their GI Bill to dependents.

As a result of implementation of these new education benefits on August 1, 2009, the Claims Processing Services Department has experienced a drastic increase in the volume of claims. This sudden increase has resulted in the need for process improvements in order to contain the volume of claims, increase efficiency and improve. These requirements reflect the process activities needed in pursuit of these improvements.

2. Scope of Work: This project requires the Contractor to analyze the current Claims Processing Services Department claims process within 2months of contract award and provide recommendations for improvement of processing times and quality. The Contractor will then develop an improved formalized new process, including projected processing times and quality levels, based on the Government’s acceptance of some or all of the Contractor’s recommendations, within 2 months of analysis and recommendations being completed. The Contractor will then create a training course based on this new process within an additional 2 months of the new process being accepted. Lastly, the Contractor will provide a face-to-face, instructor-led, training course for 25 employees, not to exceed 3days in length, in order for claims processors to implement the new process and meet the projected processing times and quality levels provided. The Government reserves the right to expand this training to 100additional staff if the Contracting Officer determines it necessary.