Assignment #3

Mark Lasky

4555 Browning Trail, Sugar Hill, Georgia, 30518

Home (770) 595-7528

[email protected]

Objective

I am seeking a management position that utilizes my expertise in customer service, human relations, staff recruitment, and inventory control.

PROFESSIONAL EXPERIENCE

Southern Refreshment Services, Tucker Georgia September 2014- present

Route Salesman

Manage several companies’ employee break rooms for an Atlanta metro vending company. Drive vehicle to deliver products, equipment and supplies to customer to reach financial targets for route profitability. Select and maintain products inventory for every customer as per PAR levels.

· Route sales have increased 37% since December 2014

· Inventory shrinkage has decreased 24% since December 2014

Lincare Inc., Norcross Georgia May 2012 – September 2014

Customer Service Representative

Answered all incoming calls and was the first contact for referral sources and patients regarding their accounts.

· Accounts increased by 42%

· Return customers increased by 27% adding over $1.5 million in revenue in 2013

· Resigned from this position due to the lack of retirement benefits

Food Lion LLC, Dawsonville Georgia November 2010 – May 2012

Customer Service & Sales Manager

Responsible for achieving and maintaining extraordinary customer service by managing customer service in all departments to build sales and achieve business goals while fostering an environment that produces high levels of customer and associate satisfaction and morale while operating the Front End.

· Managed 50 associates including other managers in the absence of the store manager

· Increased sales by 22% ($200,000) due to the high customer service expectations in 2011

· Decreased shrinkage by 17% with FIFO method during 2011

· Retired due to length of hours and low pay

Publix Supermarkets Inc., Lakeland Florida July 1994 – May 2010

Customer Service Manager 2008-2010

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

· Increased sales by 21% by reinforcing customer service policies

· Promoted 27 employees to upper management

· Decreased cash loss by 87% by implementing checks and balances policies

· Retired due to length of hours/week

Assistant Customer Service Manager 2003-2008

Assist in completing the duties of the customer service manager. Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well.

· Promoted 22 associates into upper management while in this position

· Decreased associate turnover rate by 25% by maintaining positive associate relations

· Worked at locations with sales over $1 million/week

Customer Service Staff 1998-2003

· Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.

· Prevented store losses using awareness, attention to detail and integrity.

· Guaranteed positive customer experiences and resolved all customer complaints.

· Compiled weekly monetary reports and records for store managers.

· Managed cash stock and inventory balances accurately.

Grocery Clerk 1994-1998

Assist customers; order product; unload trucks; stock shelves; organize backroom

· Maintained well ordered aisles

· Decreased shrinkage by 12% from 1995-1998

EDUCATION

American Public University 2013-Present

Bachelors Degree

Business Management

GPA – 3.4429