Marketing class assignment ! ( HANDSHAKE )

MKT 3063 / Personal Selling

Dr. Thomas F. Cannon

Case Study #3 (5.0)

“Talk, Talk, Talk!”

______________________________________________

1. Identify the six (6) non-verbal expression of interest given by Ms. Connors. (3.0)

(You must clearly distinguish each from the other.)

· The non-verbal signal occurred when: (0.5)

· The non-verbal signal occurred when: (0.5)

· The non-verbal signal occurred when: (0.5)

· The non-verbal signal occurred when: (0.5)

· The non-verbal signal occurred when: (0.5)

· The non-verbal signal occurred when: (0.5)

2. Identify four (4) verbal expression of interest given by Ms. Connors BEFORE her secretary

interrupts. (You must indicate her ACTUAL comments by placing it in quotes “____”.

Copy the complete sentence.) (2.0)

· The verbal signal was when she said: (0.5)

· The verbal signal was when she said: (0.5)

· The verbal signal was when she said: (0.5)

· The verbal signal was when she said: (0.5)

Submission Format:

· One cover sheet (See Blackboard)

· Arial font, 11 or 12 point

· Print this answer sheet front/back if necessary and if possible

· Staple all pages together