Business Communication

QUESTION 1

1. Saving the reader's time is an important aspect of good communication.

 True

 False

5 points   

QUESTION 2

1. Which of the following is not a component of the communication model?

		Sender
		Receiver
		Message
		Channel
		Compiler

5 points   

QUESTION 3

1. The PAIBOC questions are primarily used to:

		analyze business communication problems.
		gauge employee motivation.
		gauge the long-term effects of organizational learning on employees.
		analyze the effectiveness of advertising.
		analyze the impact of organizational change on employee behavior.

5 points   

QUESTION 4

1. What does PAIBOC stand for and why is it so important? Be sure to detail and support your answer.

5 points   

QUESTION 5

1. When you build goodwill through organizational messages, you create a good image of yourself and of your organization.

 True

 False

5 points   

QUESTION 6

1. Ways to become more creative include:

		engaging in groupthink.
		avoiding difficult tasks
		brainstorming.
		discouraging innovation.

5 points   

QUESTION 7

1. Which of the following exemplifies external audience with regard to an organization?

		Entry-level professionals working in the organization
		The top-management of the organization
		The line-managers of the organization
		The potential employees of the organization
		All of the above

5 points   

QUESTION 8

1. How many kinds of audiences are present in an organizational setting?  Please list and describe. 

5 points   

QUESTION 9

1. All organizational messages have a single basic purpose, to motivate.

 True

 False

5 points   

QUESTION 10

1. All audiences have the same attitudes.

 True

 False

5 points   

QUESTION 11

1. Of the six questions in PAIBOC, five relate to the audience.

 True

 False

5 points   

QUESTION 12

1. Messages seldom need to be adapted to an audience—humans by nature are adaptable and will find a way to understand the message.

 True

 False

5 points   

QUESTION 13

1. Explain, in detail, the importance of effective communication in the workplace. 

5 points   

QUESTION 14

1. Noise hinders the receiver from decoding a message accurately.

 True

 False

5 points   

QUESTION 15

1. When you are informing, you are essentially:

		explaining something or telling readers something.
		wanting your audience to act immediately.
		creating a good image of yourself.
		consolidating the reputation of your organization.
		expecting immediate feedback.

5 points   

QUESTION 16

1. Which of the following is an example of nonverbal communication?

		E-mail and voice-mail messages
		Letters and memos
		Reports
		Meetings
		Gestures and body language

5 points   

QUESTION 17

1. Which of the following is true of communication?

		Letters and memos are examples of nonverbal communication.
		Form letters are rarely used for the purpose of business communication.
		Form letters are typically used for communication in situations that demand creative solutions.
		In every organization, communication is the way people get their points across, get work done, and get recognized for their contributions.
		With the advent of technology and the rapid automation of business functions, writing is no longer considered an important communication skill.

5 points   

QUESTION 18

1. A person is only part of one audience for a message. 

 True

 False

5 points   

QUESTION 19

1. Oral messages make it easier to: 

		present many specific details of a law, policy, or procedure.
		present extensive or complex financial data.
		minimize undesirable emotions.
		get immediate action or response.
		focus the audience's attention on all the points being said.

5 points   

QUESTION 20

1. A _____ has the power to stop a message before it gets to the primary audience.