OPS-571-FOR JOHN CANTHAR ONLY

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ops-572-process_design_matrix.doc

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Title

ABC/123 Version X

Process Design Matrix

OPS/571 Version 5

University of Phoenix Material

Process Design Matrix

Complete the process design matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

· Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

· Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Process Design Aspect	Service	Product
	BANKS	BABY SHAMPOO

Design focal point		Create a mild-based shampoothat will accommodate all Baby hair types
Strategy	Multiple locations in the same area allowing customers easy access to banking
Process design approach		To provide sensitivity for Babies skin and avoid irritation to eyes during contact
Process map
Process Performance Measurement
Factory location
Facilty layout	Designed to inform customers of several bank options such as rewards for opening up credit lines and savings accounts to Accommodate customers physicaland psychological needs and expectations (Jacobs Chase, 2011, p. 220).
Process design
Scheduling
Producting planning		High-end environmental consideration and recycled products utilized in assembly lines
Workforce	Combination of procedural skills, teller position, and management. Janitorial positions available for cleaning all bank areas (bathrooms, vacuuming floors, and trash disposal)
Quality
Capacity
Inventory		Ship to order for retail locations and mail order for customers

Jacobs, F. R.& Chase, R. (2011). Operations and supply chain manangement. (p. 220).

13th ED. Boston, MA:McGraw Hill.