Professor Eliud

BU3310: Week 3 Quality Management and Productivity

Research 3.1

Quality Management Program to Improve Performance

1

Use the ITT Tech Virtual Library and the Internet to research about the Malcolm Baldrige National Quality Award and

write a paper that covers the following points:

An overview of this award, including its existence, brief history, and the criteria that this award uses to

measure the quality standards

A company that recently got this award in the manufacturing sector, including a summary about the

company and excerpts from the award criteria

Remember to adhere to APA guidelines, standards, and formatting.

Tip: In order to refine your research in the ITT Tech Virtual Library and the Internet, consider using keywords, such as

“Malcolm Baldrige” and “quality awards.”

Submission Requirements:

• Submit your response in a minimum of three to five pages in a Microsoft Word document.

• Include a “References” page, highlighting the resources used from the textbook, the ITT Tech Virtual Library,

and credible websites to substantiate your answers. All citations should be in APA format. See ITT Tech

Virtual Library> Reference (tab)> Frequently Used Categories> Grammar, Writing and Style> APA

Formatting and Style Guide for help in APA formatting.

• Adhere to the Standard English grammar, spelling, and punctuation requirements.

• Font: Arial, 12-point, and double-spaced.

Evaluation Criteria:

Click here to download the grading rubric. Your submission will be evaluated using this rubric based on the

following points:

• Did you provide a history of the Malcolm Baldrige National Quality Award?

• Did you discuss the award criteria? Which areas of quality are companies evaluated against?

• Did you list at least one company that received the award in the manufacturing category? Did you give an

overview of this company, including the products or services it offers?

• Did you explain the criteria against which the company was rated?