Professor Eliud

BU3310: Week 3 Quality Management and Productivity

Analysis 3.1

Technology for Improving Production

1

Assume that you are an operations manager at Samson Foods. This company utilizes reusable plastic trays to

transport a significant percentage of merchandise through its supply chain. The trays are labeled manually by stock

employees. These labels indicate the location of trays in inventory binds. Because of manual labeling, the company

realizes that trays are being placed in wrong binds because the ticket puller either cannot understand the

handwriting or the information on the label is incomplete or inaccurate. The company is losing revenue from

missed shipments, and there is also rework resulting from handling the trays more than once to transport them to

the proper location.

As an operations manager, you decide to explore a production technology to resolve the issues of lost revenue and

poor performance.

In the context of the presented scenario, answer the following questions:

What are the performance issues within the company, and how would the technology help address these

issues?

Which production technology tools would you recommend to improve productivity of the company?

Support your answers with appropriate rationale.

Submission Requirements:

• Submit your response in a minimum of three to five pages in a Microsoft Word document.

• Include a “References” page, highlighting the resources used from the textbook, the ITT Tech Virtual

Library, and credible websites to substantiate your answers. All citations should be in APA format. See ITT

Tech Virtual Library> Reference (tab)> Frequently Used Categories> Grammar, Writing and Style> APA

Formatting and Style Guide for help in APA formatting.

• Adhere to the standard English grammar, spelling, and punctuation requirements.

• Font: Arial, 12-point, and double-spaced.

Evaluation Criteria:

Click here to download the grading rubric. Your submission will be evaluated using this rubric based on the

following points:

Did you identify the performance issues within the company?

BU3310: Week 3 Quality Management and Productivity

Analysis 3.1

Technology for Improving Production

2

Did you indicate how technology would help improve the identified performance issues?

Did you identify the production technology tools you would recommend to this company?