hospitality final

HOSP582 Final Exam Study Guide

YOU MAY WANT TO PRINT THIS GUIDE.

1. The Final Exam is "open book, open notes." The maximum time you can spend in the exam is 3 hours. If you have not clicked the Submit For Grade button by then, you will be automatically exited from the exam. In the Final Exam environment, the Windows clipboard is disabled, so you will not be able to copy exam questions or answers to or from other applications.

2. You should click the “Save Answers” button in the exam frequently. This helps prevent connection timeouts that might occur with certain Internet service providers, and also minimizes lost answers in the event of connection problems. If your Internet connection does break, when you reconnect, you will normally be able to get back into your Final Exam without any trouble. Remember, though, that the exam timer continues to run while students are disconnected, so students should try to relogin as quickly as possible. The Help Desk cannot grant any student additional time on the exam.

3. See the Syllabus "Due Dates for Assignments & Exams" for due date information.

4. Reminders

· You will only be able to enter your online Final Exam one time.

· Click the "Save Answers" button often.

· If you lose your Internet connection during your Final Exam, log on again and try to access your Final Exam. If you are unable to enter the Final Exam, first contact the Help Desk and then your instructor.

· You will always be able to see the time remaining in the Final Exam at the top right of the page.

5. Assessments with Multiple Pages

· Make sure you click the "Save Answers" button before advancing to the next page (we also suggest clicking on “Save Answers” while you are working).

· Complete all of the pages before submitting your Final Exam for instructor review.

· Do NOT use your browser's “Back” and “Forward” buttons during the Final Exam.

· Please use the provided links for navigation.

6. Submitting Your Final Exam

· When you are finished with the Final Exam, click on the "Submit for Grade" button.

· Please note: Once you click the "Submit for Grade" button, you will NOT be able to edit or change any of your answers.

7. Exam Questions

· There are seven randomly selected multiple choice questions each worth 5 points for a total of 35 points.

· There are six randomly selected essay questions each worth 40 points for a total of 240 points. Each essay question is a four-part question. Be sure to answer elaborately for full credit.

· The Final Exam covers all course TCOs and Weeks 1-7.

· The Final Exam contains two pages, which can be completed in any order. You may go back and forth between the pages.

· The Final Exam questions are pooled. This means that not everyone will have the same questions. Even if you do have some of the same questions, they may not be in the same order. These questions are distributed amongst the TCOs. The entire exam is worth 275 points.

· On the essay questions, your answers should be succinct, fully address each part of the question, and demonstrate your knowledge and understanding in a concise but complete answer. Most essay questions require answers that are a couple of paragraphs (not a couple of sentences) that directly speak to each part of the question. Some students opt to work on the essay questions first, due to their higher point value and length of time needed to adequately address each question, but this is entirely your choice.

· Remember to always use proper citation when quoting other sources. This means that ANY borrowed material (even a short phrase) should be placed in quotation marks with the source (URL, author/date/page #) immediately following the end of the passage (the end quote). Changing a few words in a passage does NOT constitute putting it in your own words and proper citation is still required. Borrowed material should NOT dominate a student’s work, but should only be used sparingly to support your own thoughts, ideas, and examples. Heavy usage of borrowed material (even if properly cited) can jeopardize the points for that question. Uncited material can jeopardize a passing grade on the exam. As a part of our commitment to academic integrity, your work may be submitted to turnitin.com, an online plagiarism checking service. Please be VERY mindful of proper citation. 

8. Some of the key study areas are below. While these are key areas, remember that the exam is comprehensive for all of the assigned course content and this study guide may not be all inclusive.

1. TCO A

0. The hospitality as a service industry

0. History of the hospitality industry

0. Social, economic, and environmental factors affecting the industry

1. TCO B

1. The role of the manager in the hospitality industry

1. Business concepts

1. Ownership of hospitality operations

1. TCO C

2. Structure, nature, and operating characteristics of different hospitality operations

2. Primary sectors of the hospitality industry: food service, lodging, and tourism

1. TCO D

3. Different departments within hospitality organizations: marketing, finance, and HR

3. The role of each department, as well as the manager’s functions and responsibilities

1. TCO E

4. Different tasks, duties, and responsibilities of a manager in a hospitality operation

4. The difference of managing hospitality operations comparing to other businesses

1. TCO F

5. Competitive forces affecting the hospitality industry today

5. Recent developments

5. Technology in the hospitality industry

1. TCO G

6. Careers in hospitality

6. The different employment functions of hospitality operations

6. The value of running and operating different hospitality operations such as hotels, restaurants, and travel agencies

9. Areas that were discussed in the threads will be prime targets.

10. Assignments will also be prime targets for revisiting.

11. Reviewing the TCOs, which I have listed below for your convenience, will also be a great preparation for the Final Exam.

A	Given the need to gain an understanding of hospitality as a service industry, become acquainted with the historical, social, economic, and environmental context within which it operates.
B	Given that all hospitality organizations are places of business, discuss the role of the hospitality manager as a business manager and, in some cases, the owner.
C	Given that hospitality managers must consider the structure, nature, and operating characteristics of the different sectors of the hospitality industry, compare and contrast these elements within the primary sectors of the hospitality industry: food service, lodging, and tourism operations.
D	Given that management affects all areas within the hospitality industry, evaluate the manager’s relationship with other departments such as marketing, finance, and human resources.
E	Given the multiple duties of management, identify and analyze the hospitality manager’s principal responsibilities.
F	Given the competitive nature of hospitality, explain recent developments, especially those related to technology, that have had significant effects on the industry.
G	Given the numerous components of the hospitality industry, assess the value of different businesses that make up the industry and the different careers available in hospitality.

Finally, if you have any questions for me, please post them to our Q & A or e-mail me. Good luck on the exam!