Mystery Shopping Evaluation. Two pages

Employee Name:

Date:

Location:

Exterior Evaluation:

Was the building will maintained? Yes No

Was the landscaping well-kept? Yes No

Was the parking lot free of debris? Yes No

If visit was after dark, was parking lot well-lit? Yes No

Was the entrance easily accessible? Yes No

Was the drive thru menu easy to read? Yes No

Was there a line/wait time in the drive thru? Yes No

Interior Evaluation:

Was the doorway easily accessible? Yes No

Was the dining area clean? Yes No

Were the restrooms well-maintained? Yes No

Was the drinking section clean? Yes No

Was the menu easy to read and understand? Yes No

Was there a line/wait time upon entrances? Yes No

How quickly was your food provided after you ordered it? Yes No

Was the noise level appropriate? Yes No

Staff:

Were you greeted by the staff when entered? Yes No

Was the staff enthusiastic/friendly? Yes No

Was the staff properly dressed/wearing a name tag? Yes No

Did the staff seem well-prepared? Yes No

Did the cashier mention their latest promotional meal/drink? Yes No

Did you receive all utensils needed for your meal at time of purchase? Yes No

Meal Quality:

Did your order come out correctly? Yes No

Was your meal the right temperature? Yes No

Was the food fresh? Yes No

Was your food cooked thoroughly? Yes No

Were satisfied with your meal? Yes No

Experience/Comments