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Action plan

Action plan

The plan for action of implementing the systems upgrade plan for the Starbucks will guide the team on the deadlines, the resources as well as the person under whom responsibility for the achievement of given task will be placed on (Shim & Siegel, 2008). The overall plan will take a maximum of 6 months to be comprehensively completed. Therefore, an important step has to be undertaken before the commencement of the assignment

What steps are needed in order to complete the plan?

For the plan to be complete, the consultant will have to undertake a thorough reconnaissance of the Starbucks outlets and sample some of them for the testing of the training manual. Professional Trainers will have to be hired before the actual implementation of the plan, these trainers are important in ensuring smooth a successful training of the employees. Once hired, the trainers will have to develop a training manual in collaboration with the head of training, the head of the Starbucks assignment as well as the Starbucks human resources. The testing of the manual is meant to ensure that all the right areas have been captured, tailored, and clarified. The inclusion of the HR. officer will give an insight on the weak areas of the firm as well as the other areas that may require more attention that was not revealed in the reconnaissance.

The plan will require substantial amount of cash to ensure the right trainers have been hired, correct equipment put in place as well as to facilitate the reconnaissance and the training itself. The IT department will have to upgrade the computer hardware as well as the software to be used for the training. These will be done prior to the start of the plan.

STARBUCKS SYSTEM REVIEW PROJECT ACTION PLAN
action	resource	Time	Responsibility	deadline
software acquisition	· Money	1 week	· IT team · personal assistant	before training starts
hardware improvement	· Money · human capital	1 week	· IT team · personal assistant	before training starts
reconnaissance	· Money · vehicle · human capital	1 week	· assignment head	before hiring trainers
training personnel hiring	· human capital	1 week	· assignment heads	before manual preparation
training manual preparation	· computers · human capital	2 weeks	· trainers · Starbucks HR.	end of week 6
testing of training	· Computers · some employees of Starbucks · the trainers	1 week	· training head · trainers · Starbucks HR.	end of week 7
training time table preparation	· Starbucks management · our trainers · computers	5 days	· training head · Trainers · Starbucks HR.	Friday of week 8
acquisition of training, venues, accommodation, stationeries and refreshments	· Money · vehicles	9 days	· personal assistant · IT department · Starbucks HR. · head of training	by Sunday of week 9
training	· Trainers · Stationery · Refreshments · Halls · Computers · Hotels	6 weeks	· head of training · personal assistant · trainees	by end of week 21
training evaluation	· Computers · trainers	2 weeks	· head of training · personal assistant · trainees	by the start of week 23
report writing , recommendation to Starbucks	· Computers	1 week	· head of training · personal assistant · trainees	before end of week 17
Implementation of the changes and testing	· Systems, · Hardware · software · technocrats	5 weeks	· departmental heads · consultant’s head of assignment	by end of week 23

Who is needed to incorporate these changes?

The top management of the firm will have to be incorporated in implementing the changes. Starbucks employees will play a crucial role in assisting the firm undertakes the necessary changes since they will be the handler of the new systems put in place. They will also be crucial in informing the consultant of the key areas that need more attention during the training as well as after the training (Thompson & etal, 2015).

Time schedule

We estimate that the training and report writing, recommendation will take a maximum of 6 moths. The preparation process, which includes the reconnaissance, hiring of trainers, software’s and hardware improvement, preparation of the training manual and its adoption will take at least a month to prepare. This is meant to ensure that all the details have been captured in the scope of work to handle ahead.

The actual training, of the employees and the evaluation of the same is expected to take at least 6 weeks through which the sampled employees will be taken through training to identify the area that are needed for improvement. In the training, the employees will be taken through the importance of the system overhaul or improvements how this will be done as well as the advantages that will accrue to the firm because of the system improvement. In the training also, the employees will be crucial in suggesting their views on what need be done as well as how to do it (Quast, 2012).

After the training, all the information collected will be evaluated by a team comprising the trainers, the head of assignment as well as representatives from the Starbucks. This review will include the need to identify what is the best alternative to use, identify the ideas to include or improve as well as identifying the grey areas. The outcomes of the process will assist in prioritization of the best alternative and ensuring that the process is conducted smoothly without much hitches.

The actual implementation of the system changes is expected to take a maximum of 5 weeks. This is after the employees have been trained on the areas of change, the change process itself as well as have been introduced to the necessary software and hardware. This process will require the collaboration of the Starbucks departmental head, the trained employees and the consultant to be successful. Once change has been made, the systems will be reviewed and handed over to the firm.

References

Quast, L. (2012, may 14). Want Your Company To Succeed in the Future? Invest in Employee Skills Training Like Deloitte LLP. Retrieved from www.forbes.com/sites/lisaquast/2012/05/14/want-your-company-to-succeed-in-the-future-invest-in-employee-skills-training-like-deloitte-llp/

Shim, J. K., & Siegel, J. G. (2008). Budgeting Basics and Beyond. Maison: John Wiley & Sons.

Thompson, R., & etal. (2015). Kotter's 8-Step Change Model. Retrieved from https://www.mindtools.com/pages/article/newPPM_82.htm