Communication Competence

Required Resources

Text

· Bevan, J. L., & Sole, K. (2014).  Making connections: Understanding interpersonal communication  (2nd ed.) [Electronic version]. Retrieved from https://content.ashford.edu/

· Section 1.4: How This Book Will Help You Communicate More Competently

· Chapter 10: Ending Interpersonal Relationships

· Chapter 11: Evaluating and Strategizing Your Own Interpersonal Communication Competence

Multimedia

· MindTools. (n.d.).  How good are your communication skills? Speaking, listening, writing, and reading effectively  [Measuring tool]. Retrieved from https://www.mindtools.com/pages/article/newCS_99.htm

· This website offers a brief quiz to test your communication skills. Please use the results to reflect on your overall communication competencies, and areas on which you can work. Accessibility Statement Privacy Policy

Recommended Resource

Article

· Waldeck, J., Durante, C., Helmuth, B., & Marcia, B. (2012). Communication in a changing world: Contemporary perspectives on business communication competence. Journal of Education for Business, 87(4), 230-240. doi: 10.1080/08832323.2011.608388

· The full-text version of this article can be accessed through the Business Source Elite (EBSCOhost) database in the Ashford University Library. In this article, the authors outline five competencies in business communication: relationship and interpersonal communication, mediated communication, intergroup communication, the ability to communicate enthusiasm, creativity and an entrepreneurial spirit, and speaking and listening. The authors contend that flexibility and creativity are now central elements in distinguishing oneself and work and people do this through communication techniques.