4 Competencies/ resume

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I would like to secure a Staff Assistant opportunity at Michael E. DeBakey VA Medical Center (MEDVAMC); where I can improve my competencies and enhance my skills. This position will allow me to set goals and formulate effective action plans to efficiently communicate information between diverse personnel. I have in depth knowledge of fundamental administrative concepts, practices, and procedures. Also I have excellent communication skills, clerical/ customer service skills, and a track record for delivering results. This is a chance to fully utilize my administrative expertise and make a significant contribution to the success of my employer while striving for customer’s satisfaction.

SUMMARY

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· Currently employed 3 years at the Michael E. DeBakey Veterans Affairs Medical Center; the fourth largest VA Hospital in the United States; employing over 5,000 employees.

· Maintaining personal files of employees and documentation.

· Ability to perform all administrative responsibilities including travel arrangements, copying, mailing, updating information, and filing.

· Prompted to coordinate, schedule, and maintain listings.

· Organized manager meetings, quarterly calls, and conference calls.

· Effectively deal with insurance representatives and claim adjusters

· Perform outbound calls to determinate nature and scope of patient's insurance coverage

· Insure accuracy of in-house data and information as part of a carefully crafted system

· Communicate and coordinate with internal departments

· Ability to screen resumes submitted to company and post opening to job boards

· plaining the policies, procedures, benefits, and what will be expected from them as new employees

· Considerable ability to locate pertinent information and establish resources to resolve problems.

· Ability to effectively balance multiple project deadlines while exceeding expectations.

· Successfully addressing challenges using innovative approaches.

· Ability to communicate and coordinate across departments of an organization

· Use judgment to apply previous work experiences and principles for resolution of problems.

· Communicates well orally and in writing. Great ability to convey ideas to various echelons of staff.

· Outstanding ability to multi-task.

· Ability to work well on teams that include diverse people/ skill sets also the ability work well independently and produce successful results.

· Types 55/60 wpm

· Computer proficiencies: Windows, MS Word, PowerPoint, Excel, NOVELL, PeopleSoft, PlanSmart, Outlook, and Lotus Notes (Same time)

PROFESSIONALEXPERIENCE

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Lead Medical Support Assistant (GS-7 Promotion) July-Present

Michael E. DeBakey VAMC-Houston, TX

· Provides administrative support and staff assistance to approximately 11 full-time employees.

· Responsible for coordinating, directing a wide variety of administrative, technical, and clinic support in areas assigned.

· Monitors the Automated Call Distribution (ACD) system to ensure that all clinic sites are fully covered.

· Provides continuous monitoring of the ACD system and shifting of employee workloads to reduce the number of patient calls in the call queue.

· Gives guidance to staff members to include changes in policies and procedures.

· Provides input to the supervisor on performance, resolves daily workplace issues and maintains efficient workflow.

· Creates and maintains employee work schedule.

· Provides on the job training for new and current employees.

· Interprets and verifies provider orders in accordance with the VHA national scheduling guidelines.

· Schedules, cancels, re-schedules patient’s appointments and/or consults.

· Performs basic eligibility, co-pays and pre-authorizations requirements.

· Responsible for running reports on the Audio Care system, Incomplete Encounter Reports, and consult reports.

· Completes clinic cancellations within the timeframe set forth by the local facility.

· Responsible for making daily assignments for the Medical Support Assistants (MSAs).

· Maintains memoranda/letters/reports for all staff to assure accuracy and properly formatted. Arranges meetings, seminars or conferences and attends meetings as requested by supervisor; acts as the Recorder for all meetings

· Evaluate work and supply flow and to make analytical recommendations of efficiency utilizing measurement tools, flow charts, or other management processes to show improvements needed.

Advance Medical Support Assistant/ OEF/OIF Clinic (GS-5/6) October 2012-July 2012

Michael E. DeBakey VA Medical Center -Houston, TX

· Schedules new and established patient appointments;

· Tracks and facilitates completion of encounters and consults;

· Participates in team huddles and team meetings to manage and plan patient care;

· Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

· Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;

· Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);

· Manages electronic wait list to verify and validate accuracy and resolve issues;

· Participates and provides input in problem solving on operational issues or procedures in team meetings;

· Performs administrative follow up actions;

· Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;

· Evaluates patient information and clinic schedule lists to determine whether patient is vested;

· Gathers information and collects/compiles data to meet the needs of the service;

· Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.

· Prepare paperwork for veterans and PCP

· Register new patient into the hospital

· Enrolling patient into myhealthevet

· Arrange transportation for patients

Administrative Assistant – THE WOODLANDS June 2011 – January 2012 (Temporary)

Spherion Staffing Service/ Aon Hewitt

· Prompted to coordinate, schedule, and maintain listings.

· Organized manager meetings, quarterly calls, and conference calls.

· Generated weekly team meeting schedule.

· Performed all administrative responsibilities including travel arrangements, copying, mailing, updating information, and filing.

· Handling all media and public relations inquires.

· Screen resumes submitted to company and post opening to job boards

· Greet numerous visitors

· Created PowerPoint presentations used for business development

· Designed electronic file system and maintained electronic and paper files

Customer Service Benefits Representative April 2012 – July 2012 (Temporary

Spherion Staffing Service/Aon Hewitt-The Woodlands, TX

· Reconciling accounts for Medicaid and Medicare benefits

· Knowledge of PLAN SMART, NOVELL, OUTLOOK, LOTUS NOTES & IMAGING SOFTWARE

· Answer a high volume of customer inquiries via telephone

· Answer/Resolve Customer Complaints

· Set appointments for Customers to talk with Benefits Specialists about Medicare/Medicaid during open enrollment period

· Rapidly learn and master varied computer software to assist customers in a timely and efficient manner

· Complete daily reports for workload

· Excellent communication and presentation skills via phone

· Updating various Excel spreadsheets for employee benefits and various company related spreadsheets.

· Producing a monthly company newsletter.

Houston Independent School District January 2012 –October

Substitute Teacher-Houston, TX

· Taught 11th & 12th Grade classes consistently which consist of 20 – 30 students per semester term

· Developed and used syllabus and course information materials for each course, laboratory, or clinical setting within state, college, and department guidelines.

· Reviewed, evaluated and recommended student learning materials

· Maintained excellent working relationship with Principal, Vice Principal, and other staff members.

· Maintained high standards of competence in the discipline(s) and teaching methodologies through professional development activities

· Always demonstrated sensitivity to the needs of students, faculty, and staff from a variety of backgrounds.

Customer Service Representative June 2010 – May 2011

ACS Call Center (Sprint)-Houston, TX

· Responded to telephone inquiries and complaints using standard scripts and procedures.

· Gathered information, researches/resolves inquiries and logs customer calls.

· Communicated appropriate options for resolution in a timely manner.

· Informed customers about services available and assesses customer needs.

· Provided functional guidance, training and assistance to lower level staff.

· Provided assistance, training and troubleshooting support to lower level staff.

· Scheduled work to ensured accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

· Prepared standard reports to track workload, response time and quality of input.

· Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

· All other duties as assigned.

Long term Substitute Teacher 2009 – 2012

Pasadena Independent School District- Pasadena, TX

· Taught 9th – 12th in all subjects and other duties as assigned.

2004

Volunteer Services – Dental Clinic 2004

Michael E. DeBakey VA Medical Center –Houston, TX

· Assisted with administrative duties, answered phones, filed, and other duties as assigned.

EDUCATION _____________________________________________________________________________________________

Capella University- ONLINE

Doctor of Health Administration, Graduation – 03/2015

Major: Health Administration

Specialization: Health Care Leadership

Coursework

· Innovative Business Practices in Health Care

· Financial Management in Health Care

· Health Care Policy Processes

· Contemporary Leadership Roles in Health Care

· Strategic Vision and Planning in Health Care

· Evidence-Based Leadership in Health Care

· Evidence-Based Research Methods

Capella University - ONLINE

Masters in Health Administration, Graduate – March 2012, GPA: 3.87

Major: Health Administration

Specialization: Health Care Operation

Coursework

· Healthcare Planning & Marketing

· Medical Terminology

· Human Resources in Healthcare Administration

· Principles of Management

· Behavioral Statistics

· Essentials of Managed Care

· Physician Group Practice Management

· Healthcare Policy & Ethics

· Hospital Operations

· Medical Reimbursement

· Organizational Behavior

· Health Information Systems

· Legal Dimension of Healthcare Administration

· Interpersonal Professional Communication

· Quality Improvement & Risk Management

Texas Southern University – Houston, TX

Bachelor of Arts

Major: Psychology – Graduate 2009, GPA: 3.80

Minor: Mathematics and Biology

Coursework

· Introduction to Philosophy

· General Psychology

· Child Psychology

· Elementary Statistics

· Educational Psychology

· Psychology of Learning

· Vocational and Industrial Psychology

· Adolescent Psychology

· Experimental Psychology

· Psychological Testing and Measurement

· Social Psychology

· Abnormal Psychology

· Mental Health

· Psychology of Personality

· Independent Study in Psychology

References Available Upon Request

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