Republic Services Part 2
dk4ow
republic_services.pptx
Republic Services
DeMarlo Kelly
OPS/571
12/4/15
James Reding
1
Introduction
Republic services provides recycling of household and industrial waste material services.
They also provide waste disposal services
Committed to provide clean environment to homes, communities and businesses
Their services are affordable reliable and timely
They hope to bring change to the environment through buying low emission vehicles
They are committed to reducing pollution
They seek to make the world a better place to live in
This company core business is recycling household and industrial wastes as well as providing services for disposal of waste materials. There goal is therefore to rid the environment of waste materials through their cheap waste management services. The are therefore committed to make this world a better place to live
2
Supply chain
They are committed to creating partnerships that are world class
Supplier selection is aimed at getting quality material for the lowest possible cost
They establish strong relationships based on trust with suppliers
they are dedicated to well established best procurement and supply practices.
Republic services upholds integrity and high business standards in their work
They encourage their suppliers to embrace their core values: Respectful, Responsible, Reliable, Resourceful, and Relentless.
Their supply chain ranges from a wide range of disciplines with the same goal as they do
Suppliers must comply with terms and conditions
Their supply chain is focused on creating sustainable partnerships with all its partners across the world. They indent to have the best practices in procurement and supply chain. The company encourages the suppliers to be aware of their practices.
3
The Payment Process
Republic services have online accounts for our suppliers and customers for ease of payment
It is called basic online bill payment portal
They also make payments through the bank, mobile phones or by mail
It is important to understand your bill
Our invoices are easy to understand and the process is easy
inquiries about our payment process to be posted on their website
They have provided a box for people to post their questions.
The company uses online payments for both customers and suppliers. They have an online portal for online payments as well as accepting bank and mobile. They have easy invoices and they encourage people to be well aware of their bills due.
4
Design Approach for the Process
Should allow the achievement of organizational goals and objectives
Customer experience should be considered
The design should justify the use of resources on it
Staff experience should also be taken into consideration
The customer and staff experiences should meet at the context of the design
The design should be concise
The design of this process is done in a way that it supports organizational goals and objectives. It is excellent for customer experience as well as good for resource usage. The system ensures effective use of resources as opposed to resource wastage.
5
The Design
Technology
Objectives
Efficiency
Components of the design
Ease of use
Systems in place
Design considerations
Goals and targets
6
Measurement of the process
Performance of the system is determined by the amount of payments made through it
Feed back by customers can also be used
The ease of use by the customers is also important
Does the system help to improve the payment process?
The reliability of the system
The improvement in the payment process is measured by increased sales and reduced customer complains.
Key performance indicators for this system include reliability, improvement of the older process, feed back gotten from the customers as well as the ease with which customers can interact with the site.
7
References
Anklesaria, J. (2008). Supply chain cost management: The AIM & DRIVE process for achieving extraordinary results. New York: AMACOM, American Management Association.
Creswell, J. W. (2003). Research design: Qualitative, quantitative, and mixed method approaches. Thousand Oaks, Calif: Sage Publications
Hitchens, D. M. W. N. (2000). Environmental regulation and competitive advantage: A study of packaging waste in the European supply chain. Cheltenham, UK: Edward Elgar
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