$5-Assignment

Readings

· Course Text: Medical Quality Management: Theory and Practice

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. Chapter 4, "Organization Design and Management" In this chapter, various elements of organizations are examined with regard to how they influence health care quality.

. Chapter 7, "Utilization Management" This chapter presents information related to utilization management and models of care that may promote the delivery of high-quality, patient-centered care.

· Course Text: Foundations in Patient Safety for Health Professionals

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. Chapter 4, "Safety Improvement Is in Systems" This chapter reinforces some of the content on systems errors and human factors errors that was introduced in previous weeks. As you read it, keep in mind the systems view of organizations.

. Chapter 5, "Safety Improvement Is Achieved Within Organizations" This chapter examines how patient safety is influenced by organizational factors.

. Chapter 6, "Culture of Safety in Healthcare Settings" This chapter addresses organizational culture as it relates to patient safety.

· Article: McKeon, L., Cunningham, P., & Oswaks, J. (2009). Improving patient safety: Patient-focused, high-reliability team training. Journal of Nursing Care Quality, 24(1), 76–82. Retrieved from the Walden Library databases. Insights from high-reliability organizations are applied to clinical care delivery.

· Article: Nadzam, D. (2009). Nurses' role in communication and patient safety. Journal of Nursing Care Quality, 24(3), 184–188. Retrieved from the Walden Library databases. This article examines the impact of communication and teamwork on patient safety.

· Web Article: Institute for Healthcare Improvement. (n.d.). Chronic care model. Retrieved fromhttp://www.ihi.org/knowledge/Pages/Changes/ChangestoImproveChronicCare.aspx This resource identifies elements of a model that promotes high-quality chronic care management.

· Web Article: The Commonwealth Fund. (2009). Can patient-centered medical homes transform health care delivery? Retrieved from http://www.commonwealthfund.org/From-the-President/2009/Can-Patient-Centered-Medical-Homes-Transform-Health-Care-Delivery.aspx This article discusses the attributes of the patient-centered medical home model of care.