english

Camerson and Dale Sunnyside, California 91793-4116 213-555-7500

June 21, 2012

Ms. Priscilla Dubrow Customer Relations

Department Superflex Products

San Diego, CA 93141-0808

Dear Ms. Dubrow:

On September 15, 2011, we purchased a Superflex industrial dishwasher, model 3203876, at the Hillcrest store at 3400 Broadway Drive in Sunnyside, for $5,000. In the last three weeks, our restaurant has had serious and repeated problems with this machine. Three more months of warranty remain on the unit.

The machine does not complete a full cycle; it stops before the final rinsing and thus leaves the dishes dirty. It appears that the cycle regulators are not working properly because they refuse to shift into the next necessary gear. Attempts to repair the machine by the Hillcrest service team on June 4, 11, and 15 have been unsuccessful.

The Loft has been greatly inconvenienced. Our kitchen team has been forced to sort, clean, and sanitize utensils, dishes, pans, and pots by hand, resulting in additional overtime. Moreover, our expenses for proper detergents have increased.

We want your main office to send another repair crew to fix this machine. If your crew is unable to do this, we want a discount worth the amount of the warranty life on this model to be applied to the purchase of a new Superflex dishwasher. This amount would come to $1,000, or 20 percent of the original purchase price.

So that our business is not further disrupted, we would appreciate your resolving this problem promptly within the next four to five business days.

Sincerely yours,

Emily Rashon Co-owner