mis

11th Edition, 2015

ISBN-13: 9780133576849

Kenneth C. Laudon and Jane P. Laudon

Pearson

WEEK ONE

Writing Assignment for week one

· Begin each writing assignment by identifying the question number you are answering followed by the actual question itself (in bold type). 


•  Use a standard essay format for responses to all questions (i.e., an introduction, middle paragraphs and conclusion). 


•  Responses must be submitted as a MS Word Document only, typed double-spaced, using a standard font (i.e. Times New Roman) and 12 point type size. 
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However, students who are successful in earning the maximum number of points tend to submit writing assignments that fall in the following ranges: 
 Graduate courses: 500 - 750 words or 2 - 3 pages.

•  
Plagiarism 
All work must be free of any form of plagiarism.

•  Put written answers into your own words. Do not simply cut and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to refer to the course syllabus for more details on plagiarism and proper citation styles. 


Please answer ONE of the following: 
 


1. The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?

2. You are consulting on software purchases for a young translation agency, whose headquarters are in New Jersey, but who works with translators located globally. Headquarters needs to share documents with translators, and groups of translators working on the same documents also need to communicate with each other, in real time if possible, as many people are working in different time zones. (1) What is your process for determining the most appropriate collaboration software? (2) And in this particular case, what features will you be looking for?

3. Discuss the ways information systems can be used to improve quality.

Unit 1 Examination