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mdiv_2013_ch1_powerpoint_3.pptChapter 1
Introduction
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Watch your thoughts; they become words.
Watch your words; they become actions.
Watch your actions; they become habits.
Watch your habits; they become character.
Watch your character; it becomes your destiny.
-Frank Outlaw
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What is Diversity?
- How do you define “diversity”?
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What is Diversity?
Organizations use definitions of diversity that are almost as diverse as the subject itself, but what is clear is that the central theme of ‘valuing everyone as individuals – as employees, customers, and clients’ extends diversity beyond what is legislated.
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Why Value Diversity?
- there is a marketplace of diverse customers with significant purchasing power and unmet needs = $
- as our work environments become increasingly culturally and ethnically diverse, we must maintain a productive, efficient and harmonious workplace. A non-productive workforce is costly = $
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Why Value Diversity?
- business owners need to effectively serve, negotiate with, sell to and manage culturally different people. Lack of this ability results in high turnover, loss training costs, etc... = $
- companies are tapping into international markets where delayed or failed business transactions can result from ignorance of cultural variations = $
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Why Value Diversity?
- unnecessary employee terminations and inappropriate behavior toward difference in the workplace can turn into costly discrimination suits = $
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The following are several discrimination suits that resulted in companies paying millions of dollars to settle: Shoney’s at $132.5 million, Texaco at $176.1 million and Coca-Cola at $192.5 million
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Dealing with Difference
- We have learned a whole range of unconscious assumptions about those who are different through our families, religion, the media, etc.
- Most of us see ourselves as open-minded but our actions regarding differences often say something.
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Managing Change
What’s required to change our actions?
- change our beliefs
- change our feelings
- change our actions
If we change our thinking first then it’s easier to change our behaviors
Common diversity questions:
- How are people different than ourselves?
- How do we behave toward groups we do not belong to?
- How can institutions perpetuate these feelings?
- How can we change?
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Myth: America is a melting pot
Fact:
America is a tossed salad
Interrogating our Thinking
What are my thoughts regarding my rights?
- Trapped Thinking: Do I believe I have absolute rights without responsibility? Does my thinking reflect a fearfulness or insecurity about inadvertently "giving away" my rights?
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What are my thoughts regarding my rights?
Escaping my trapped thinking:
Does my thinking reflect a security in my own identity and an openness to new ideas that is born of the awareness that my identity is multiple and dynamic, and that change does not necessarily mean loss?
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How do I define myself through my thinking?
Trapped Thinking:
- Do I define myself by the ways in which I am different from others, or in terms of "the ways I am not" (i.e., not ignorant, not guilty, not a failure, not weak)?
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How do I define myself through my thinking?
Escaping my trapped thinking?
- Do I define myself more complexly, recognizing the differing and even conflicting aspects of my own multiple identities?
- Can I admit that I have things in common with the people I most admire as well as with those of whom I am most critical?
Thoughts towards difference ?
Trapped Thinking:
- Do I define people by their group identities or associated stereotypes?
- Do I see feminine men and think they are “gay?”
- Do I see tall hooded black men and get scared?
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Thoughts toward difference?
- Do I see White men and assume they do not value others outside their cultural group?
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What are my “comfort zones” when confronted difference?
Trapped Thinking:
- Am I more interested in being "right" than in learning?
- Do I present my point of view in a way that discourages negative feedback and questioning?
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What are my “comfort zones” when confronted difference?
Escaping my trapped thinking?
- Am I open to, or even appreciative of, the potential to change one's mind, to see things in a new way?
- Do I embrace disconfirming data and multiple perspectives as an opportunity for learning?
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Three Approaches to Diversity in the Workplace
- Valuing Difference = opens attitudes
- Affirmative Action = opens doors
- Managing Diversity = opens the system
Thoughts toward difference
Escaping my trapped thinking?
- I see people as distinct individuals completely free of any group identity determination.
- Instead of seeing a stereotype, I do not link the individual to any group but instead take the time to get to know the individual.
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My thinking when I stand to lose “something”?
Trapped Thinking:
- Do I approach any attempt to improve conditions for some, from a defensive stance of "as long as it doesn't affect me . . ." ?
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My thinking when I stand to lose “something”?
Escaping my trapped thinking?
- Am I willing to redefine the terms of cost and benefit?
- Am I willing to consider that some aspects of myself may benefit from a choice that costs other aspects of myself?
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Mastering Change
- Awareness: knowledge is the key to change and choose your counsel wisely.
- Attitude: Your attitude determines your aptitude which determines your altitude
- Goal Setting: This is not just a dream in your head but should be a step by step plan that you are committed to.
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Mastering Change
- Humility: You need to be teachable and willing to accept constructive criticism.
- Resourcefulness: Everything you ever wanted to know has been written and some one has been through the same experience.
- Personal Development: Are you willing to grow and get out of your comfort zone? Personal growth is the fundamental skill for raising your level of awareness.
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Three Approaches to Diversity in the Workplace
- Valuing Difference = opens attitudes
- Affirmative Action = opens doors
- Managing Diversity = opens the system
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Cultural Knowledge
Familiarization with selected cultural characteristics, history, values, belief systems, and behaviors of the members of another ethnic group.
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Cultural Awareness
- Sensitivity and understanding of another ethnic group.
- Requires internal changes in terms of attitudes and values.
- Displays qualities of openness and flexibility as it relates to others.
- Must be supplemented with cultural knowledge.
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Cultural Sensitivity
- Knowing that differences as well as similarities exist, but you don’t assign value.
- There is no better or worse, right or wrong to those cultural differences.
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- Set of congruent behaviors, attitudes, and policies that come together in a system, agency or among professionals.
- It enables that entity or professionals to work effectively in cross-cultural situations because they have cultural awareness, sensitivity and knowledge.
No Cultural Competence
- Lack of knowledge
- Self-protection/denial
- Fear of the unknown or the new
- Feeling of pressure due to time constraints
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