Pre-Thesis

References

Business Dictionary. (2015). Petrochemicals. Retrieved from http://www.businessdictionary.com/definition/petrochemical.html

Borysowich, C. (2006). benefits of using QFD.

Crow, K. (n.d.) 2015 Quality function deployment, customer Focus and Satisfaction. (2008)

Decenzo, D. A., Robbins, S. P., &Verhulst, S. L. (2010). fundamentals of human resource management.

Dilworth, J. (1993). production and operations management (5th ed)

Fox, R. G. (2014). the industrial city. retrieved from encyclopedia Britannica, http://www.britannica.com/topic/urban-culture#ref581743

ISO 9001:2000. (2000).

ISO-9000 quality management, (2015).

Jaswal, A. (2012). A case study on quality functional deployment.retrieved from http://www.iosrjournals.org/iosr-jmce/papers/vol3-issue6/E0362735.pdf

Magad, E., & Amos, J. (1989) relationships with other company functions in total materials management, the founder for maximizing profit in the 1990's , springer science and business media.

McIntosh, K. (n.d.), 2015 quality control functions.

Reh, J. (n.d.)2015. what you need to know about key performance indicators.

Su, D., Zhang, Q., & Zhu, S. (2009). In-line inspection.

Royal Commission for Jubail and Yanbu.(2010). Jubail History. Retrieved 26 September, 2015, from RCJY: http://www.rcjy.gov.sa/en-US/Jubail/AboutCity/Pages/default.aspx

Royal Commission for Jubail and Yanbu.(2010). Yanbu Background. Retrieved September 25, 2015, from RCJY: http://www.rcjy.gov.sa/en-US/Jubail/AboutCity/Pages/default.aspx

Royal Commission for Jubail and Yanbu.(2015). Organizational Profile. Retrieved September 14, 2015, from http://www.rcjy.gov.sa/ar-SA/Pages/default.aspx

Rossi, P. H., Wright, J. D., & Anderson, A. B. (Eds.). (2013). Handbook of survey research. Academic Press.

Elliott, R., Mack, C., & Shapiro, D. (2012). Simplified Personal Questionnaire Procedure.(On-line).

Targum, S. D., Houser, C., Northcutt, J., Little, J. A., Cutler, A. J., & Walling, D. P. (2013). A structured interview guide for global impressions

Teo, B. K. (2012). EXAFS: basic principles and data analysis (Vol. 9). Springer Science & Business Media.

Appendix A: Questionnaire

A sample questionnaire used by Royal Commission for Jubail and Yanbu (RCJY)

Kindly answer the following questions

1. Do you agree or disagree that RCJY quality control department has weakness? Which ways should the department improve?

2. What is your opinion in staff hiring and training?

3. Would you like the company to improve RCJY’s quality control department in terms of employee training, strategy and the optimization of its overall operation? How?

4. What do you think is the future of the RCJY’s quality control operations?

5. Any other suggestions and recommendations for the betterment of the RCJY quality control department.

Appendix B: Interview

Sample interview for the Royal Commission of Jubail and Yanbu (RCJY)

Questioner: What is your position in the RCJY?

Respondent: Member of management committee.

Questioner: Briefly describe the progress of the RCJY’s quality control department?

Respondent: As for now, the department is having improper mismanagement and incompetence staff.

Questioner: How can the RCJY’s quality control department improve to meet the market standards of its competitors?

Respondent: The quality control department of the RCJY should embrace on several issues; should consider hiring of qualified staff with several years of experience in quality control department, should ensure thorough orientation and training of new staff and should introduce staff training and ongoing participation of staff in seminars.

Questioner: How can staff communication be improved in the quality control department?

Respondent: This can be improved by passing of information from staff to staff.

Questioner: Staff audit may or may not improve the performance, what is your opinion?

Respondent: Yes, reshuffling and hiring of new experienced staff may have big improvement to the department of quality control of the RCJY.