Pre-Thesis

Three data collection sources used to gather information from management committee, and employees. These data are questionnaire, interviews, and document analysis. Both qualitative and quantitative data was required. This accomplished by the use of interviews and questionnaires respectively to accumulate data from at least twenty respondents inside the organization.

Sampling Comment by Sally Dresdow: The only thing in the subject section is a description of the participants – NOTHING about how much they said or didn’t say – Comment by Sally Dresdow: This is Subjects – see the template

Sampling was done through stratified random sampling technique, the population was divided into groups; management committees, and employees based on a relevant characteristic and then participants chose within these categories. This sampling method used to represent all the groups within the sample. Of the twenty respondents examined, not all of them replied to the questions on improving quality control department of RCJY but a majority of 85% had replied. There were also some confidential submissions from employees, some in addition response to the questionnaire. Not everyone who responded to the questions answered all of them, and for the purpose of statistical analysis the response of no opinion was treated the same as no response. Comment by Sally Dresdow: Omit-You don’t have to outline this in Pre-Thesis Comment by Sally Dresdow: Omit-You cannot say this here – in Pre-Thesis we don’t need to write this Comment by Sally Dresdow: NO

Location and measurement Comment by Sally Dresdow: Where is the instrumentation section --- You must have the survey and interview questions and outline what documents you will be reviewing Comment by Sally Dresdow: This should be data collection

The data collected within the RCJY management committees, and employees. This was done within a short time frame in order to arrest the immediate need of improving quality control department of RCJY, but in future ongoing monitoring system should be put in place to ensure continuous data collection.

The data was measured where 15% of the total targeted sample population was interviewed. The content of the data was also evaluated and examined to justify its accuracy, reliability and validity. Comment by Sally Dresdow: That would be in instrumentation

Protecting privacy and personal information was very much considered and therefore questionnaires and interviews were answered privately and the information kept confidential and restricted from access to any other respondent.

Questionnaire

A questionnaire is an instrument for research consisting of questions and other prompts for the need of gathering information from respondents. Although it designed for statistical analysis of the responses, this is not always the case. Questionnaires have advantages over some other types of surveys in that they are cheap, do not require as much effort from the questioner as verbal or telephone surveys, and often have standardized answers that make it simple to compile data. However, such standardized answers may frustrate users. Questionnaires limited by the fact that respondents must be able to read the questions and respond to them. Thus, for some demographic groups conducting a survey by questionnaire may not be concrete. Comment by Sally Dresdow: You do NOT have to define questionnaires You still are not following the template for chapter 3 – This was made clear in the MyMedia

The questionnaire highlighted a wide range of approaches to improve the quality control department of RCJY. There was significant evidence of decreased performance and need to implement and adapt to new technological approaches. The comments on the use of new approaches perhaps reflect the fact that implementers see collection of ideas playing a role both within specific domains or subject areas and in quality control department. In fact, this perhaps introduces contradictory demands for specificity on the one-hand and for commonality and generality on the other. Comment by Sally Dresdow: What is this – This seems like you have data and are reporting the results – this is true in other sections You really must ONLY say what you will do to collect the data for chapter 3

There was a clear interest in the development of standardized approaches, particularly to facilitate resource disclosure/discovery across the department, but some comments also suggested the need for more support during the implementation period. It was very encouraging to see that a number of respondents provided detailed information on the department and to recognize that there is slow development activity in this area and an interest in sharing information on improvement was paramount.

. Additionally, the results of the questionnaires quantified quickly and easily. It analyzed more scientifically and objectively than other forms of research and positivists believe that quantitative data used to create new theories and / or test existing hypotheses.

Interview

It is a private meeting between people when questions are asked and answered. The person who answers the questions of an interview called in-interviewer. The person who asks the questions of interview called an interviewer. It suggests a meeting between two persons for getting a view of each other or for knowing each other.

Type of interview. The type of interview used was structured interview that tend to follow formal procedures; the interviewer follows a predetermined questions.

The respondents asked questions by a phone call concerning the ways to improve the quality control department of RCJY. The only advantage with the interviews was that, respondent attitude and response was also evaluated. The interview provided depth information, was able to pre-screen respondents to fit desired profile, the responses recorded directly to the computer.

Document analysis

Document analysis otherwise called narrative investigation, this examination system includes the investigation of existing archives, either to comprehend their substantive substance or to light up more profound implications which may be uncovered by their style and scope.

Examining archives was very helpful where the historical backdrop of RCJY’s quality control department was significance and where private and in addition open records were required especially valid in general wellbeing exploration. The records of RCJY quality department perused and their goals and objectives analyzed. This was very important data to help in rebranding the department.

Limitations of the study

Several limitations encountered during the collection of data. First, was the language barrier of the Arabs unable to communicate in English. Second, some respondents were not thinking within the full context of the situation. Third, people reading differently into each question and therefore reply based on their own interpretation of the question - i.e. what is good to someone may be poor to someone else; therefore, there was a level of subjectivity that was not acknowledged. Finally, time was also limited.

Summary

Data collection routines utilized incorporates questionnaire, interviews, and document analysis. Questionnaires were essential gadgets for social affair study information, giving sorted out, and frequently numerical data. Moreover, they had the ability to be coordinated without the region of the examiner, and habitually being about straightforward to examinations. Interviews then again were the most huge data social event instrument of the concentrate and used to confirm and check discernments.

Document analysis was helpful to set up a review that filled in for each chronicle read and researched. That way the analyst had a decent game plan of information that was easily transparent in taking a gander at reports and cross-referencing. This sort of information gathering proposed to get the going with information.

The Royal Commission of Jubail and Yanbu (RCJY), a Government agency in Saudi Arabia should embrace the following in order to improve its quality control department. First, RCJY should hire qualified staff to be in charge of quality control department. In addition, there should be continuous passing of knowledge to new staff and accepting good ideas from them. Moreover, RCJY should make sure that staff attend time-to-time trainings, and seminars. Finally, there should be overall audit of the entire department staff.