Assignment 2.2: Justification Report - Part 2

Student:

Strayer University

Date: 11/08/2015

Evaluation of Alternatives

Problem Statement

Dell Services Federal Government has been a leader in providing customer service to federal entities. However, DSFG is facing an issue with loss of continuity due to the high turn-over rate of employment that affects our business. If this issue is not addressed soon, the company will fall far behind in customer satisfaction since DSFG is in constant “learning” state. The high turnover has come up due to the recent competition in pay as little as fifteen minutes away as we must make a change to remain competitive and retain the caliber of employees we have had.

Overview of Alternatives

DSFG has some possible solutions to retaining the valued continuity with our employees. Possible alternatives to employee retention are:

· Increase employee pay in order to be more competitive with the businesses who are compensating their employees as much as 10% more for similar positions offered at DSFG.

· Offer more advancement opportunities so employees are able to grow within the company instead of seeking growth elsewhere.

· Rethink the working environment to make it more enjoyable to work for the contract. An employee who has a better quality of life more is less likely to look elsewhere for employment.

Criteria

Factors to consider if such changes were implemented are:

· Cost

· Contract Requirements

· Budget allowed

· Worker Morale

· Research required

Methods

Research that needs to be completed for the possible solutions to this problem will mostly buy survey and department of labor statistics on turnovers. Research on statistics of employees who leave because of inadequate pay for their position and also data on whether increased pay will satisfy the need for career advancement. Also, statistical data on whether these changes amounted to a significant reduction in employee turnover would help make a decision on these proposed actions.