IT Services Assignment
kevin_225
homework_assignment_with_slides.pptxIT Services & IT Service Catalog - Examples
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What IT Services are Offered to Students at UH?
Go to www.uh.edu and look for an interface that tells you what services are offered to students at UH.
Document your findings in two or three slides.
Use screen shots and write some comments about what you find.
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IT Services for Students at UH
UTI Password Wizard
UTI password Wizard provides different services for UH students.
List of services that are provided are:
change CougarNet password.
retrieve CougarNet password or need it reset.
retrieve CougarNet username.
get a CougarNet account
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IT Services for Students at UH
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Setup Account
Account setup student and staff and setup their accounts
List of services that are provided are:
Electronic Mail (Email) Accounts
Windows Domain and Virtual Private Networking (VPN) Accounts
Instructional Accounts
Web Server Accounts
Aministrative Business Systems Accounts
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IT Services for Students at UH
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Security
Security service provides UH student with various of services.
Services provided are:
Awareness & Training
Risk Assessment
Viruses and Malware Scanner
Phishing Emails
Firewalls
Patches and Updates
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IT Services for Students at Another School
Go to the website for a college or university outside of Texas. Look for an interface that tells their students what services are offered to them.
Document your findings in two or three slides.
Use screen shots and write some comments about what you find.
Compare UH to the other school in terms of IT services offered to students.
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IT Services for Students at University of Alabama
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WiFi Register
University of Alabama IT service provides WIFI register for students devices to be use at campus
Student will need the MyBama username and Password
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IT Services for Students at University of Alabama
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Web Hosting
University of Alabama offers web hosting for students.
It also provides all the tools for developing the web sites.
It provides web forms building and java services.
Students can access web Hosting through their MyBama username and passwoard
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IT Services for Students at University of Alabama
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Microsoft Exchange
University of Alabama also has Exchange servers for students and staffs.
This services is free for students and staff.
The upgrade happen without user interaction.
Students with different OS can manually setup their MS Exchange
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Classify a Service
Choose one service from a list of services for students at UH or from a list of services for students at another school and categorize it using the categories shown in slide 7 of the presentation slides titled IT Services and ITSM (available on pdf attached to this assignment).
That is, to which of the categories does the service you chose belong?
Justify your categorization.
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Service Classification
What Service
My Classification
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Justification for Service Classification
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Service Elements
Choose one service from a list of services for students at UH or from a list of services for students at another school. It can be the same one you chose to classify (previous) or it can be a different one.
Discuss five of the elements (components) listed in slide 8 of the presentation slides titled IT Services and ITSM (available in Blackboard) with respect to the service you chose.
Does it have the element? How so? If not, why?
Note that each element listed on slide 8 is elaborated in subsequent slides in the same set of slides.
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Name of Service Element 1
Discussion
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Name of Service Element 2
Discussion
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Name of Service Element 3
Discussion
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Name of Service Element 4
Discussion
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Name of Service Element 5
Discussion
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IT Services & IT Service Catalog - Examples
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