Organization HR Management Evaluation

Please select a hospitality business to understand and evaluate its HR management effectiveness. It could be a business that you currently work for, or where you worked for before, or else you could obtain such information by interviewing a HR staff/manager working for a hospitality business. You need to introduce their HR management program in terms of their HR planning, recruitment, selection, orientation, training, performance appraisals, as well as compensation issues. In order to elicit such information, the following questions need to be answered, including:

1) How do they determine what positions need to be filled in the future and how many people should be recruited? (HR planning)

2) How did they choose the recruitment location, recruiter, and recruiting methods (internal vs. external)? (HR recruitment)

3) What selection method (multiple hurdles vs. compensatory) and techniques (what tests or working samples or application blanks, etc.) do they adopt to select the appropriate individual for a position? For the interview process, who are the interviewers and how would they reduce subjective bias? What are the top three criteria do they use to evaluate and select the college graduates? (HR selection)

4) What are the steps of their orientation programs for new employees? (HR orientation)

5) Describe one example of their employee training program (either manager-level training or regular employee training). For instance, the steps for them to train a catering supervisor? Also, how do they evaluate the effectiveness of their training program? (HR training and development)

6) How do they conduct performance appraisals for regular employees? For example, how often do they evaluate employee performance and who are the evaluators? What method(s) are adopted to appraise performance (i.e., ratings w/ or w/t critical incident, ranking, or management by objectives, etc.)? (Evaluating HR Performance)

7) Whether their wages/compensations are similar or dissimilar to other parallel companies and why they set the wages/compensations they do (HR compensation administration).

Based on your answers to the above seven questions, please make an overall judgment regarding whether you would evaluate this HR program as effective or not. Then make suggestions based on the useful tips you learned from the lectures/textbook to improve its effectiveness in any of its seven functions.

No page limits for the project, but all the required contents need to be addressed, well organized, flow in logic, and professional in appearance (especially the formatting consistency). Sufficiency of specific details and examples is also an important criterion for grading.