organization behavior- just for Supa vinc

Choose two of these essay questions and give an answer in your own words.

1- How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches?

2- 2- What are the two primary goals in the negotiation process? for each goal provide an example and determine when is negotiation effective?

3- 3-Why is active listening important? What are the recommended guidelines for its use?