globalresearchers

Service Encounters Grading Rubric  

*Must be attached to first and final drafts* NOTE: Any points on the first draft over 50 points will be credited as bonus points

   

Grading  Rubric   Points   Possible  

Points   Earned  

A.   Describe  where  and  when  you  conducted  your  observation   5     B.   Describe  3-­‐4  service  encounters,  following  the  format  of  the  examples  

described.  Include  your  notes  on  the  conversations  and  described  persons.   15    

C.   Present  your  analysis  of  your  conversational  data  in  which  you  will  identify:         i.   Utterances  (statements,  questions,  etc.)  that  invite  an  uptake   10       ii.   Either  the  presence  or  absence  of  uptakes   10     D.   Based  on  Bailey’s  work,  suggest  some  of  the  possible  reasons  for  a  person  not  

to  offer  an  uptake.   10    

  Total:   50     5  Bonus  points  available  for  attaching  documentation  of  Writing  Center  Consultation