Individual Behavior and Processes in Organizations

Sample Exam Item and Response

Question: People in a particular South American country have high power distance and high collectivism. What does this mean, and what are the implications of this information when you (a senior executive) visit employees working for your company in that country?

Response: We work and live in a global economy and the diversity of our workforce continues to change. In order to be an effective manger in today’s workforce, you must be aware of how values vary across cultures.

As for the specific culture mentioned, we will start by discussing high power distance. On page 56, McShane and Von Glinow discuss power distance and define it as how open individuals are to uneven distribution of power in a society or organization. In a culture valuing high power distance, I would expect employees to value strong divisions of power in the organization. These employees likely expect to be given directives as opposed to requests, and will expect decisions to be made through hierarchical process.

In discussing collectivism, the we look to the extent employees value their duty to their group and group harmony. Organizational members in this scenario will likely feel strong loyalty to their groups/teams and will be committed to obtaining team goals. It is also important to note that being high in collectivism does not necessarily mean the individuals are low in individualism. Dependent on the culture employees may value their commitment to the team while also valuing their independence and the unique assets they bring into the workplace.

As a manger entering this environment I would want to recognize and respect thee cultural differences. Being prepared for employees to turn to me when decisions need to be made, as part of their high power distance culture, will be crucial. Additionally, I will need to recognize and respect their commitment to their team/group as it is likely they will value decisions and process which are made with respect to what will benefit the team as a whole.

Leadership requires recognition of the differences each employee brings to the table and this means learning about and being respectful of global cultures I may encounter during my career.