Design and pre-code 40 research questions

Running head: DATA ANALYSIS 1

DATA ANALYSIS 2

Data Collection and Analysis

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Table 1: Response on level of integration of e-commerce in Walmart Inc.

Level of integration	Respondents	Percentage (%)
Highly	3	30
Moderate	5	50
No integration	2	20
Total	10	100

The majority of the respondents 5 (50%) indicated that Walmart has moderately adopted e-commerce in the organization. This indicates that there is usage of e-commerce at the company though the service has not been fully adopted. However, a small number of the respondents feel that the company has not integrated e-commerce at all. This could be because of lack of understanding about the concept of e-commerce.

Figure1: Analysis of Level of e-commerce adoption in Walmart Inc.

Table 2: Response on whether the level of sales in Walmart falling?

	Respondents	Percentage (100)
Strongly Agree	7	70
Agree	2	20
Disagree	1	10
Total	10	100

The majority of the respondents, 7 (70%) believe that the sales level in Walmart Company is falling. This could be as a result of the poor customer service, economic hard times or the increase in unemployment. However, a negligible number 1 (10%) disagree with the notion that the sales level in Walmart Inc. are falling. This could be as a result of the customer loyalty that Walmart has overtime been able to gather.

Figure 2: Analysis of the trend in Walmart`s sales

Table 3: Response on Walmart`s Customer Service

	Respondents	Percentage (%)
Very Good	2	20
Good	3	30
Bad	5	50
Total	10	100

According to the response, the majority of the respondents 5 (50%) believe that Walmart`s customer service is bad. This judgement could have been influenced by the customer`s past discontent with the service. In addition this could include delay of service or poor delivery from the staff. A smaller number of people 2 (20%) compared to the sample believe that the level of customer service is satisfying. This could be influenced by the loyalty of the customer in the company.

Figure 2: Analysis of Walmart`s Customer service

Level of e-commerce integration

Column1 Highly Moderately No integration 0.3 0.5 0.2 Column2 Highly Moderately No integration Column3 Highly Moderately No integration

Sales trend in Walmart

Series 1 Strongly agree Agree Disagree 0.7 0.2 0.1 Column2 Strongly agree Agree Disagree Column1 Strongly agree Agree Disagree

Walmart Customer Service

Series 1 Very good Good Bad 0.2 0.3 0.5 Column1 Very good Good Bad Column2 Very good Good Bad