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Riffat Aziz

Com 425: Communication in Organizations

Intructor: Tricia Ahart

11/03/2015

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Organizational communication concepts

1. Introduction

Effective communication is important because it promotes the success of an organization. Effective communication should be clear, accurate, and deliver the intended message to the targeted audience (Berra, 2013). Sometimes it is difficult for recipients to understand the message because it was poorly delivered. This paper explains the new communication structure that will be used in the organization. An effective communication structure should include five concepts which are active listening, group networks, leadership strategies, conflict resolution, and organizational culture.

2. Active listening

i. Why the concepts is necessary

Active listening is a vital part of communication. It involves paying attention to the message being delivered by other team members. It enables employees to gather information and to learn from coworkers. This is among the factors that promote creativity since listening enables one to listen to new ideas. In addition, it reduces interpersonal conflicts in organizations (Gately, 2013).

ii. How to implement it

This communication concept can be implemented through training. For instance, employees should be trained not to interrupt others while they are talking. They should also be taught to use important active listening techniques which include, paying attention, using of gestures such as nodding to show that

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they are listening, providing feedbacks, and asking questions to clarify what the speaker said.

3. Group networks

i. Why the concept is necessary

Creating effective group networks involves creating a pattern of interaction in order to encourage more communication in groups. Creating effective communication network helps in ensuring that every group or group members has access to the information and ideas are communicated to the group (Lococca, 2013).

ii. How to implement it

This can be done by tracking the number of times employees communicate and the communication channels used more often in the organization. This helps organizations to know the most effective communication channels to use when passing different kinds of messages. For instance, it will help the organization to know whether to use the centralized or decentralized networks (Lococca, 2013).

4. Leadership strategies

i. Why the concept is necessary

The leadership strategies used in an organization affects communication. Effective leadership strategies are important because they not only encourage sharing of information but also listening. They also make leaders to create strong and influential communication networks. The most effective leadership strategy is

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the informal leadership because it helps in speeding up communication. It also ensures that employees get the right message on time (Humes, 2013).

ii. How to implement it

Informal leadership strategy involves demonstrating leadership behaviors instead of jut focusing of the formally assigned leadership responsibility such as leading group meetings. In order to introduce informal leadership, the organization should select group leaders who have the ability to influence other members through personal communication abilities. This implies that apart from the designated leaders, the organization should rely on the emergent informal leaders to deliver messages (Humes, 2013).

5. Conflict resolution

i. Why the concept is necessary

Conflicts resolution encourages effective communication in organizations. Failure to effectively manage conflict in groups hinders open communication. Conflict resolution encourages active listening because it makes team members to develop positive attitude towards the message being sent by a group member (Lococca, 2013).

ii. How to implement it

Conflict resolution involves addressing conflicts immediately without postponing. It also involves encouraging team members to fairly fight by discouraging hostile attacks of those with conflicting ideas. Introducing conflict

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resolution guideline such as expressing one’s self calmly will also help in addressing conflicts (Lococca, 2013).

6. Organizational culture

i. Why it is necessary

Organizational culture influences how employees in an organization pass messages. An effective organizational culture ensures that employees communicate using appropriate languages especially in a culturally diversified work environment. Additionally, organizational culture promotes tolerance among culturally diversified groups. This encourages them to listen and have positive attitudes towards the ideas of other workers (Epictecus, 2013).

ii. How to implement it

In order to introduce a culture that encourages effective communication, an organization should ensure that the language used at the work environment is understood by all members. Creating a healthy organizational culture also involves encouraging open communication by introducing an open-door policy in the offices of leaders in the organization (Epictecus, 2013).

7. Conclusion

Effective communication is important for the success of any organization. It involves implementing leadership strategies that influence employees and implementing an organization culture that encourages open communication. The implement communication concepts in organizations should ensure the messages passed are accurate and can influence the audience.

Reference

Berra, Y. (2013). It was impossible to get a conversation going. Everyone was talking too much. Chapter 2.

Epictecus. (2013). We have two ears and one mouth so that we can listen twice as much as we speak. Chapter 6.

Gately, R. (2013). Effective communication starts with listening. Chapter 4

Humes, J. (2013). The art of Communication is the language of leadership. Chapter 7.

Lacocca, L. (2013). You can have Brilliant Ideas but you can’t get the, across, your ideas won’t get you anywhere. Chapter 5.