For phyllis young only CS MOD 3,4,5,6

1. Identify five qualities of a good leader.

2. List and explain four things that can be done to show leadership without position.

3. Why are many of the companies that are recognized for providing outstanding customer service known for their outstanding leadership?

4. Explain an interdependent environment. How important is it?

5. How seriously should an organization regard its informal leaders?

6. List some characteristics of excellent leaders.

7. Why are so many individuals in leadership such poor leaders?

8. Have you seen individuals who establish goals accomplishing them? Do you set your own goals?

9. What is a job aid? Create a job aid that would assist your internal or external customers.

10. What does leadership without position mean?