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Final Graded Case Study: Comprehensive Project Analysis, Part V

Project Closure and Closing Stage

After 9 months and $1,750,000 in costs, the HighLEARN sales portal was introduced at the global sales offsite. However, some of the features and functionality had been postponed until later in the fall, and others were on hold indefinitely, pending more funding. Not all of the content was created and there are still a number of placeholders for new content and assessments, pending availability of key SME's and experts from the sales staff.

While there is still enthusiasm among the sales associates and their managers for the potential of HighLEARN to enhance their knowledge of products and improve their client interactions, there is some disappointment that the tool isn't all that they were promised.

Shortly after the offsite, McKenzie and DiBello organized a retrospective meeting for the project team to communicate lessons learned. Not everyone from the team attended: Brant had already moved on to another project and was unavailable. Contin ignored multiple invitations to attend; and no one from Taurus (except the Account Manager) was invited to attend.

Oddly enough, those who did attend had difficulty remembering what really happened during the project. They all recalled feeling stressed and overwhelmed by the deadlines, but no one could quite explain what particular aspects could have been managed differently. According to Valley, from the IT department, "The whole thing was kind of a blur. I just know I'm glad it's over."

While DiBello was taking a much needed vacation in the mountains, the Financial Department receive a large invoice from Taurus for various development activities. Mehta, who had been closely watching project expenses, wondered why they were continuing to create site functionality. As far as he knew, no new project phases had been authorized. He made a note to check with DiBello when he returned from vacation and confirm that all contracts from the project were officially closed.

As you complete this last section of the case study, identify the problems and/or issues that you'll need to include in your analysis. Document this information, and consider how you will integrate it into your evaluation of the project.

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