For Prof Xavier Only

Graded Case Study 2, Part IV

Project Monitoring and Control

When the first batch of components was ready to be installed on SRT's fleet, Varga

decided that each and every part needed to be inspected to ensure that no defects found

their way to the customer. She oversaw a process to inspect each piece of hardware for

visible defects, boot up the operating system, and test the GPS devices and other

components. In doing so, inspection staff used a checklist to make sure that each feature

met the customer's requirements and was capable of its intended performance.

Reviewing the completed checklist and other inspection documentation, Varga saw that

some of the terminal casings did not meet the client's specified dimensions and would

not mount properly in the cab space. Based on a cause-and-effect diagram and further

analysis of the problem, the quality control team determined that the high percentage of

defects was due to a flaw with one of the machines in the casing supplier's production

facility. Liu sent the defective terminals back to ECO-Trans' assembly team to be

reassembled in new casings. Because there were extra casings available on site, she

didn't think it was necessary to discuss the problem with the supplier.