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Quality is defined and expected by the users. The presence or lack of quality is primarily felt by them. Project managers must understand the users’ quality requirements in order to meet or exceed those expectations. It is vital to create a culture that is conscious of quality and permeates through the entire organization. Project managers provide the leadership for quality consciousness and practice in every activity.

Discuss the following topics in your initial post about quality standards, techniques, controls and cost.

•Choose any quality management tool or technique presented in the textbook or from any other source. Explain this tool or technique in detail including how and when to use it.

•Showcase an individual or an organization as an example of quality leadership. This could be someone you worked with or read about.

•Narrate an example of an ethical dilemma that project managers may have to contend with in project quality management.