D- CS- The Customer Feedback Loop (T2)

Unit 9 [AB221: Customer Service]

1

Analytics for Discussion

Note: All numbers are in thousands.

Note: All numbers are in thousands.

0

2

4

6

8

10

12

Monday Tuesday Wednesday Thursday

Website Survey Emails

Co. Blog

Tweets

Sales of handbags

0

1

2

3

4

5

6

7

8

9

10

Monday problems

Tuesday problems

Wednesday problems

Thursday problems

Customer Service Chat reasons

problems with catalog items

Problems downloading coupons

2 day delivery problems