Project Management Time Limit Quiz

Question 1

 

You are doing the quality audit in an organization that has adopted Six Sigma. Which metric will give you the percentage of items handled correctly?

	a.	Productivity
	b.	Yield
	c.	Output
	d.	Standard Deviation

Question 2

 

Quality has been defined by the International Organization for Standardization (ISO) as the set of characteristics that meets the needs. Which of the following will most ensure that a project manager delivers a quality output?

	a.	Understand the main customer’s quality requirements
	b.	Build to specifications
	c.	Conduct extensive validation and tests
	d.	Training people in quality

Question 3

 

Six Sigma methodology is not appropriate for all projects. Which of the following makes it suitable to apply Six Sigma?

	a.	Existence of a quality gap between current and desired situation
	b.	Existence of a clearly understood problem
	c.	Existence of a predetermined solution
	d.	Existence of an obvious optimal solution

Question 4

 

You have been assigned to manage a project to develop a product for the global marketplace. Your team is distributed across many countries. Which of the following is not essential for a high quality outcome in this project?

	a.	Understand the unspecified expectations of potential users
	b.	Increase quality control on the deliverables from the teams in other countries
	c.	Recognize the cultural approaches to quality between the distributed teams
	d.	Institute a training program to ensure complete adherence to quality processes

Question 5

 

Quality comes at a price. It costs to adhere to the specifications. Not adhering to specifications has potential costs. Costs related to quality can be categorized in five types. What type of cost limits the errors in the project output to within an acceptable range?

	a.	External failure cost
	b.	Internal failure cost
	c.	Appraisal cost
	d.	Prevention cost

Question 6

 

Your organization takes a trial and error method to create better quality products. You know that it will be more cost effective to use scientific inquiry and build quality into the product. Which quality management approach will you recommend to your organization?

	a.	Total Quality Management
	b.	Robust Design methods
	c.	Quality Management Process Maturity Grid
	d.	Total Quality Control

Question 7

 

The quality department of your organization periodically meets with you and your project team to review if all the organizational processes and guidelines are being used. What is the quality department doing?

	a.	Quality control
	b.	Quality assurance
	c.	Quality test
	d.	Quality audit

Question 8

 

A project manager wants to identify which of the team members have consistently produced the best outcomes. What technique can produce this information?

	a.	Cause-and-effect diagram
	b.	Control chart
	c.	Checksheet
	d.	Flowchart

Question 9

 

You have designed a quality test for a product that checks if the product produces consistent results over a period of time. What are you testing for?

	a.	Performance
	b.	Reliability
	c.	Functionality
	d.	Maintainability

Question 10

 

You have been trained in quality using the Juran Trilogy. Your organization has a manufacturer’s view of quality and you want to change it. What change are you likely to propose?

	a.	Quality processes that focus on conformance to requirements
	b.	Quality processes that focus on using the best resources
	c.	Quality processes that focus on reducing cost
	d.	Quality processes that focus on fitness for use

Question 11

 

During quality control, a deliverable going through acceptance testing gets rejected. Which one of the following is not advisable?

	a.	Mark the deliverable as validated
	b.	Identify the reasons for rejection
	c.	Modify the deliverable to meet the requirements
	d.	Change the processes in order to avoid future rejections

Question 12

 

Having read the work of Tom DeMarco and Timothy Lister, the leadership of an organization want to institute changes. What are they likely to do?

	a.	Build the organizational culture to embrace quality
	b.	Hire staff who have many years of experience
	c.	Increase the salary of the staff
	d.	Introduce tools that make it easier to produce quality

Question 13

 

You have identified a system that is not performing according to specifications. Which quality control tool can you use to identify the reason for this?

	a.	Scatter diagram
	b.	Ishikawa diagram
	c.	Pareto chart
	d.	Histogram

Question 14

 

In order to improve project quality it is important to understand the drivers behind good quality. The textbook offers many suggestions for improving quality. According to the textbook, what do Joseph M. Juran and many other quality experts identify as the main cause of quality problems?

	a.	Lack of financial resources
	b.	Lack of knowledge
	c.	Lack of leadership
	d.	Lack of quality testing

Question 15

 

As project manager for a new version of software, you want to ensure that the final deliverable will perform better than the previous version. Which of the following techniques should you use?

	a.	Brainstorming
	b.	Standardization
	c.	Benchmarking
	d.	Variance analysis

Question 16

 

An organization decides to evaluate and understand their current quality processes. From this starting point, they plan to build their quality processes to become the best in the industry, in increasing levels, one level at a time. The eventual goal in this approach is to forever lead the industry by always improving on their quality. What approach is this organization adopting?

	a.	Software Quality Function Deployment (SQFD)
	b.	Total Quality Management (TQM)
	c.	Capability Maturity Model Integration (CMMI)
	d.	International Organization for Standardization (ISO)

Question 17

 

A project manager tasked with improving a process has adopted a five-phase process with acronym DMAIC – Define, Measure, Analyze, Improve and Control. What methodology is the project manager using?

	a.	Kaizen
	b.	Total Quality Management
	c.	Business Process Reengineering
	d.	Six Sigma

Question 18

 

The Project Management Institute (PMI) published the Organizational Project Management Maturity Model (OPM3). In this approach, the best practices are categorized by four stages of process improvement. What are the four stages?

	a.	Create, conform, check, change
	b.	Supply, apply, verify, modify
	c.	Think, act, validate, transform
	d.	Standardize, measure, control, and improve

Question 19

 

Training, measurement, communication, and team work are some of the common steps for quality improvement. What is the purpose of Quality Circles as developed by Kaoru Ishikawa?

	a.	Improve the effectiveness of work
	b.	Improve project management
	c.	Conduct quality inspection
	d.	Conduct quality training

Question 20

 

Testing is conducted at various phases of the systems development life cycle. What test is conducted during the development phase to validate each individual component in order to identify and remove any defects?

	a.	Performance test
	b.	Maintainability test
	c.	Unit test
	d.	Reliability test