ASSIGNMENT FOR YHTOMIT---(COM)Assignment TWO WK4DQ2 listen

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FEEDBACK niiOasis for comparison in assessing your listening skills, you obtained a scole of 41our of 75 (each response \,vas wort'h from 1to 5 pointi). Your responses have been or$anized below according to five . . dlmensions of active listeningr avoidin!, interrupiion, postponingeval[ation, slorying interest,maintaining interest and organizing inforriation. Look them'over to identify where your active listenin$ skills are most developed and where they need to be improved.

Avoiding interruption

One of the most important features of active listening is to avoid interrupting the speaker. Give the other person an opportunity to complete the message and?llow a brief pause before responding' This shows that iou are tniniiing careiully about wtrat the sped-ker has said. lt also avoids the error of second-gluessing what the speaker is about to say.

statem ents match in E th is cate go ry

I stop the speaker and gve my opinion when I disaEree with something he or she has said. Best ranking to indicate active listenin$: Never Your ranking: Never

I jump into conversations to present my views rather than wait and risk forgetting what I wanted to say. Eiest ianking to indicate active listening: Never Your ranking: lnfrequentlY

Postponing Evaluation

Stay open-minded about someone else's opinions and ideas and delay your evaluation of the message until tne'spbaXer has finished. Even if you think you alre_ady have the answers, yo_u T.ay be surprised by what you t,earn'trom someone else. A greai example comes from a survival exercise. Participants are asked to choose ifre one or two items thev be-lieve would'be most valuable to take on a life raft as the ship is sinking' While it-is obvious that water woutd be impoftant, why do some people choose a mirror or gasoline (no en$ine on the life ialt)Z lt turns out that the mirroi can refleci the sun to signal air rescue planes while $asoline can be lit on the water at night for the same purpose.

lf vou firmlv disagree with someone, listen closely to clearly understand his or her viewpoint. Better uriOlrstanding cin often lead to better relationsh-ips. Resist interrupting to state your viewpoint until the other person has fin-ished, especially when someone is dngryand says something abou.t which you vehemently bisagree. That way, you allowihe other person to ve.nt the anger so it can dissipate. However, if you are confised or lost, ii'sappropriate to interrupt and ask a question.

Even your body language can signal that you disagreewith someone. ln one of the debates between Vice President A Gbre a-nd [residentlal candidate Georlge W. Bush, Gore could be seen sighing and nodding his head in disagreement while his opponent was spe-king. Polls showed that many debate viewers felt more negatively a5'out Gore in part bechirse of these behaviors. You can expect other people to react the same way if yiur nohverbal responses indicate that you are not open to what the other person is sayin$.

Statements m atch i n fl th is cate go ry

I keep an open mind about the speaker's point of view until he/she has finished talking. Best ranking to indicate active listening: Always Your ranking: Always

I don't evaluate what a person is saying until he or she has finished talking- Best ranking to indicate active listening: Always Your ranking: Sometimes

While the speaker is talking, I quickly determine whether I like or dislike his or her ideas. Best ranking to indicate active listenin$: Never Your ranking: Sometimes

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