final hr

hrm587_final_exam_study_guide.docx

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YOU MAY WANT TO PRINT THIS GUIDE.

1.The Final Exam is "open book, open notes." The maximum time you can spend in the exam is 3 hours, 30 minutes. If you have not clicked the Submit For Grade button by then, you will be automatically exited from the exam. In the Final Exam environment, the Windows clipboard is disabled, so you will not be able to copy exam questions or answers to or from other applications.

2.You should click the “Save Answers” button in the exam frequently. This helps prevent connection timeouts that might occur with certain Internet Service Providers, and also minimizes lost answers in the event of connection problems. If your Internet connection does break, when you reconnect, you will normally be able to get back into your Final Exam without any trouble. Remember, though, that the exam timer continues to run while students are disconnected, so students should try to re-login as quickly as possible. The Help Desk cannot grant any student additional time on the exam.

3.See Syllabus "Due Dates for Assignments & Exams" for due date information.

4. Reminders

· You will only be able to enter your online Final Exam one time.

· Click the "Save Answers" button often.

· If you lose your Internet connection during your Final Exam, logon again and try to access your Final Exam. If you are unable to enter the Final Exam, first contact the Help Desk and then your instructor.

· You will always be able to see the time remaining in the Final Exam at the top right of the page.

5. Submitting Your Final Exam

· When you are finished with the Final Exam, click on the "Submit for Grade" button.

· Please note: Once you click the "Submit for Grade" button, you will NOT be able to edit or change any of your answers.

6. Jeopardy Review Game!

In Doc Sharing, there is a Jeopardy review game which is a great way to prepare for learning the terms and concepts in the course. Download the .ppt and have fun studying!

7.Exam Questions

· The exam covers the entire Managing Organization Change book, multiple articles throughout the term which were referenced in all lectures, the “Cracking the Code of Change” article specifically (Beer and Nohria, Harvard Business Review). Although the exam is comprehensive, the essay questions will lean heavily over the latter few weeks of class. The multiple choice questions will be over all TCOs.

· All TCOs are covered.

· There will be 12 MC questions worth 7 points each. There will be 1 MC question worth 1 point. There will be 5 essay questions worth 35 points each for a total of 260 points.

· You have 2.5 hours to take the exam. Plan to spend no more than 30 minutes for the MC questions, 30 minutes for each essay question, leaving you with 30 minutes to review your answers.

· Reminder to SAVE frequently because when the time limit is reached, you will automatically be exited from the exam

· The exam is on two pages.

· For when the exam grade is available, consult the initial page of the final exam.

· If you run into technical difficulty during the exam, and get logged out, immediately try to log back into the exam. If you can’t, contact the Help Desk immediately at 800-594-2402, get a ticket, and call or send it to your instructor so that he or she can help you. If possible, do not wait until the “last minute” to take the exam. Use a broadband connection and have a quiet environment where you will not be interrupted.

· The Final Exam covers all course TCOs and Weeks 1-7.

· The Final Exam questions are pooled. This means that not everyone will have the same questions. Even if you do have some of the same questions, they may not be in the same order. These questions are distributed amongst the TCOs. The entire exam is worth 260points.

· On the essay questions, your answers should be succinct, fully address each part of the question, and demonstrate your knowledge and understanding in a concise but complete answer. Most essay questions require answers that are a couple of paragraphs (not a couple of sentences) that directly speak to each part of the question. Some students opt to work on the essay questions first due to their higher point value and length of time needed to adequately address each question, but this is entirely your choice.

· Remember to always use proper citation when quoting other sources. This means that ANY borrowed material (even a short phrase) should be placed in quotation marks with the source (URL, author/date/page #) immediately following the end of the passage (the end quote). Changing a few words in a passage does NOT constitute putting it in your own words and proper citation is still required. Borrowed material should NOT dominate a student’s work, but should only be used sparingly to support your own thoughts, ideas, and examples. Heavy usage of borrowed material (even if properly cited) can jeopardize the points for that question. Uncited material can jeopardize a passing grade on the exam. As a part of our commitment to academic integrity, your work may be submitted to turnitin.com, an online plagiarism-checking service. So please be VERY mindful of proper citation.

10. Reviewing the TCOs and their enabling objectives, which I have listed below for your convenience, will also be a great preparation for the Final Exam. Note that some of the essays may be taken nearly directly from the enabling objectives! So read them and if you don’t understand them, ask your instructor!

A	Given that progressive and successful companies require their employees to embrace change, examine how changing work conditions impact the employees.
Enablers	1. Identify the forces driving change (internal and external). 2. Understand the stresses employees experience when work conditions change. 3. Define “Change Management” and its relationship with Organizational Behavior and Organization Theory. 4. Define and explore the role of environmental pressures and how they impact organizations’ need to change. 5. Evaluate prior organizational experience in terms of impact on working processes and various stakeholders regarding change management.
B	Given the inherent reality that all organizations must experience change in order to improve, demonstrate how “models” are used in Change Management, for diagnosing an organization’s need for change.
Enablers	1. Use models to organize large amounts of data by creating a positive framework to manage information toward a plan of action. 2. Describe classic change models and which are used most regularly in current change initiatives. 3. Describe how models afford change agents the ability to measure actions in movement from current to an improved future state.
C	Given external, internal and/or multi-levels of organization factors that drive change, assess and create a leadership model which supports and promotes each type of change within the organization.
Enablers	1. Distinguish between management and leadership during change management. 2. Determine the differences between transactional managers and transformational leaders, and the importance of both. 3. Understand how leaders manage change differently as change sponsor vs. change implementer. 4. Evaluate the skill competencies required to select, support, and promote change agents.
D	Given that an organization’s mission and vision will determine its strategy towards change, ensure that an organization’s change initiative is aligned with and capitalizes on its culture and mission in preparation for change.
Enablers	1. Understand how implementation of Incremental Change differs from Radical change or Transformational Change. 2. Understand how approaches to change differ between a Project Management, Human Resource, or Operations perspective. 3. Identify the four dimensions of change and discuss their relationship to managing change. 4. Prepare an evaluation of an organization’s change strategy as it compares to the mission, vision, and culture.
E	Given a selected Change Management implementation “model”, determine the causes of change and develop a plan of action to implement the change.
Enablers	1. Identify the gap between the reality of today and the vision of the future. 2. Explain what processes will move the organization from current reality to improved future. 3. Understand how to significantly and clearly implement that process so that all levels of management roles are clearly communicated.
F	Given that both organizations and their employees commonly resist change, understand how to recognize and overcome barriers to change and develop a strategy to manage resistance to change that will ensure successful implementation of change.
Enablers	1. Understand the concept of emotional intelligence in employees, leaders, and company culture, and how this relates to effectively managing resistance to change. 2. Utilize commonly known tools and techniques of change. 3. Develop management strategies to assist in the prevention of barriers to change.
G	Given that developing a “vision for change” and communicating that “vision” is a critical part of the change process, analyze the key elements of the “vision for change” and develop a strategy to communicate the change to the stakeholder.
Enablers	1. Identify the components of a good change management communication plan. What is changing? Why is the change necessary? 2. Ensure the communication aligns with the vision, strategy, and ultimate goals of the change. How does the change impact the organization and its employees and stakeholders? What's the organization going to look like when the change is implemented (how will the future look)? 3. Establish metrics to gauge the success of the change communication with the audience. 4. Identify the proper audiences and the proper messengers of change.
H	Given the organization’s goal of creating and implementing a sustainable change while moving toward becoming a “learning” organization, develop a plan to implement change in a sustainable manner that can be applied to any change.
Enablers	1. Identify structures within the organization that contribute to sustaining the culture and ensure alignment to support sustaining the change. 2. Define long term behaviors that contribute to Organizational Learning. 3. Identify leadership behaviors that support the creation of a “Learning Organization.” 4. Identify management resistance to institutionalizing change and strategies to counteract that resistance.