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Chapter 1 2 Outsourcing: M anaging Interor ganizational Relatu

[ne.Thishighoutputlinenowrunsatfullcapacityonaneight-hourShift.l other five lines run t-;il';";G; ald;;d

to"meet the needs of other spe

:rr*, ;;;a;;; ;""i;"'a uv different smaller {irms'

Ninety-five p.r".nioiiCii product #;; *i * desisned bv the original

hardware manufacturl. C."i"g u "u..*e tolfrJptoO.octio.n stage requires

a great

deal of collaboratio" "ra-iri.ii'.tion uJtween !{ ;ltetillhardware

and case de-

sisn manufacturer ("';::;e;);J scr''s shell design engineers and production

dJpartment' The late$ n";;;"d;;iof +d; u *Jat*itsigned to be used for

monitoring *u,.t u"ti'#i t"';;d e'g''.ship"trifnc'-ponutlon' floating debris' Be-

cause of the product'suiiirir't"#il?iiy ;,;ffi"fri, po*otial demand for the

new product is out of sigirt' It seems t"'y'"Juiit1' *iti''t*i11-bays used for

ship-

ping wants enough 'nAJ'*utt' modems to cover their respective

bays'

THE UNDERWNER MODEM PROJEGT

At SCF each new product is assigned a project manag:r T-:111dinate

and manage

the shell design, budlets, and manufacturiig startup. Songsee

is SCF's star proiect

manager and is thi project manager-oi.t,. shell for the new short-range.

underwater u"oo.,liul'ilffi;-Tffi .n.if "".i"g ior the.underwater modem

required special d;;;'";'Yiars, c.ir11o# tq'ffi;i' 1r,d' u' seal to withstand

pressure to 5O met.r-s. Air Conne"_ti"r'llnt'." ihe product owner' needs sixty

thousand modems ir gi iiv" tnext Janualry^o r- ,t

" Estuary control Institute

meeting in Hong Kong'

0LIENT CHANGE REOUEST . ,, r-- ---r+L +1^o o*.enrion o{ :tJ.t}IillH:#;roject was moving along

smoothlv. with.the exception of

bein-g two weeks b.hlr;'.:;.lri.. sn" r*l;;h;;;^ "lean on" the design depart-

ment to put the p'o:"ti ""^*p pti"'ity u'j-ut" up the two'weeks' Yesterday'

ACL-s project,rrur,u*.i, #;,'d;; ir, *ittt t;, impli change'" Change the outer

shell shape fro.n .."irrJ,ifur-io O"-. ,ft-un.; it wiil imp-rove performance

2 per-

cent. Songse. "o,,ro"t'i?i#"'il* !-t kf';;; beiter' it" knows the engineering

implications, an$ it * Nbi;i-p1.f Y.t S;bi; iells Songsee,

o'It shouldn't cost

much. " Songsee'-u;il';;'[u'i "t""1 #;;lt" """"ttd'1 l^':

and aborted' At

this late stage of th"';;;; .frurig.. and schedule compression cost big money!

Songsee said she *""iJ'*'i.i:Jiifi;,;;fll h;' t"u* and start on a new time and

cost estimate today. Jrr" i"ra siuin ne *o.riJt ru. to give her a.written change

re-

ouest of the new ,.q.r1....n,s by tomorr.*.

'srtr" ,ppeared disappointed'

"why

dor,'t *. just add €lffiid0 i; the price and get on *itt' it? We have been dotng

business with ScF;#'il;;;. \ilil.;;;;,;d demand out.or sight, SCF will

break even quickly-;J have a great pr;iii-L" ttt. production side'" songsee

sished. o,Let,s pro"..l-*lit the cliange ori.t pro".s* i will

bring your request to

iii?;;";.;.i* go"tttance committee'" bout as expected. Songsee's ,"ttti"g;i;ii her team abgut the

change went a

Every department ;t";;; ;;;;h";s'"n .i it it laG date' The suesstimate cost

and time estimates-rierJ"r., ,ripf. Srf;in.'ia., "iCiO0.00d' For example'

designing a new ,*f i"r-" ao.n" .tyf. InoJ.In will require a new custom water

seating approach, ;;ri;f;;."i. Aiffii."i..ututtt, u.tO new molds' Has ACI

frozenthe design ;?il;;;te-modemt Songsee asked the team to come ln

with a more detailJ estimate by-tomorr#;ft..;;", before her meeting with the

;h;G. order governance committee'

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