Resume and cover letter assistance
SandyRicou188
my_resume_sample_102615.docxEDUCATION
University of Virginia Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
GPA: 3.76
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
WORK EXPERIENCE
Staffing Agency September 2015 – Present
Temporary Agency Placement
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Private Housing March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, complied with local, state, and federal government reporting requirements and provided clerical and administrative support to management as requested.
Eisenhower Center March 2013 – June 2013
Staffing Coordinator
· Supported directors of the various units in a manner that helps to meet upon benchmark standards in terms of productivity, efficiency, and financial stability, supported scheduler in input unit schedules and staff position changes in collaboration with each unit director and Human resources and entered daily shift changes and sick calls.
Vista Assisting Living March 2012 - August 2012
Administrative Assistant
· Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
· Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
· Sorted and distributed incoming and outgoing mail, established, maintained, and updated files, databases, records, and other documents and printing, maintenance, and other services.
Comcast August 2009 – August 2011
Call Center Customer Account Executive
· Employed strong customer service to customers and demonstrated active listening skills to assure mutual understanding of their needs and concerns.
· Performed fault analysis and identified a full range of hardware/software malfunctions, educated customers throughout the resolution process, and recommended other XFINITY products and services based on their needs.
Zounds September 2006 – August 2009
Administrative Assistant
· Managed department email and telephone by directing call to faculty members.
· Responded heavy customer sales calls, processed transactions for sold products, and operated inventory control software.
· Maintained automated and manual records, data entry, prepared and submitted reports.
· Assisted with returned products, completed cash sheets, collected and documented cash received.
· Scheduled appointments and wrote business correspondence.
VOLUNTEER EXPERIENCE
American Red Cross January 2013 – March 2013
Volunteer
· Maintained professionalism and conduct per the policy
· Provided general administrative support to physicians, nurses and military personnel
· Sustained confidentiality and supported the American Red Cross mission
Page 2
EDUCATION
University of Virginia
Expected Gra
duation September 2016
Bachelor of Arts, Healthcare Administration and Management
GPA: 3.76
SUMMARY OF KEY QUALIFICATIONS
·
Extensive administration and customer service experience
·
Proven communication, interpersonal, and organizational abilities
·
Proficient in Windows based programming including
MS Word, Excel, PowerPoint, and Outlook
·
Dynamic Leader and team builder, always willing to collaborate with others.
·
Strong analytical and problem solving skills
·
Typing skills 50 wpm
·
Medical Terminology
WORK EXPERIENCE
Staffing Agency
September 2015
–
Present
Temporary Agency Placement
Administrative Assistant/ Receptionist/ Customer Service Representative
·
Demonstrated ability to quickly learn organizational processes, workflows, policies and
procedures of various
companies.
·
Handled a range of administrative support and office management
functions for clients
·
Answered telephones and courteously assisted customers within high
-
volume, deadline
-
driven settings. Earned
a reputation for rapidly and calmly resolving customer complaints
.
Private
Housing
March 2
014
–
March 2015
Customer Service Representative / Bookkeeper
·
Employed strong customer service to Military Personnel and their families, visitors and callers
by providing
routine information and directing
those
to appropriate staff and locations for appointments and responding to
inquiries regarding company operations.
·
Tour
ed apartments, l
ease
d
and pre
-
lease
d
apartments
, c
omplete
d
lease/renewal paperwork
, e
xplain
ed
lease
information to the client
, entered
res
ult
s data into a computer system and a
ssist
ed
with resident and employee
relations
·
Purchased supplies and equipment as authorized by management
, m
onitor
ed
office supply levels and reorder as
necessary
, c
onduct
ed
periodic reconciliations of all accounts to ensure their accuracy
, m
aintain
ed
the petty cash
fund
, i
ssue
d
financial statements
, p
rovide
d
information to the external accountant who creates the company’s
financial statements
, c
alculate
d
variances from the b
udget and report significant issues to management
, complied
with local, state, and federal government reporting requirements
and
provide
d
clerical and administrative support
to management as requested
.
Eisenhower Center
March 2013
–
June 2013
Staffing Coordinator
EDUCATION
University of Virginia Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
GPA: 3.76
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
WORK EXPERIENCE
Staffing Agency September 2015 – Present
Temporary Agency Placement
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various
companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned
a reputation for rapidly and calmly resolving customer complaints.
Private Housing March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing
routine information and directing those to appropriate staff and locations for appointments and responding to
inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease
information to the client, entered results data into a computer system and assisted with resident and employee
relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as
necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash
fund, issued financial statements, provided information to the external accountant who creates the company’s
financial statements, calculated variances from the budget and report significant issues to management, complied
with local, state, and federal government reporting requirements and provided clerical and administrative support
to management as requested.
Eisenhower Center March 2013 – June 2013
Staffing Coordinator
