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Subway: Made-to-Order Process Design

Subway is a global chain offering sandwiches, cookies, chips, salads, fountain drinks and tea, soup, and pizza. The sandwiches, and pizzas are what makes Subway a Made-to-Order process design. Made-to-Order is exactly what is says…your order is made upon request. Team A will discuss how the Made-to Order process works at Subway.

Breakfast Sandwich

When ordering a breakfast sandwich from Subway has four options, they are Bacon, Egg & Cheese; Black Forest Ham, Egg & Cheese; Egg& Cheese and Steak, Egg White & Cheese. Not only is there your choose of bread, but if you would rather have egg whites then you can get it from Subway. You can combine any of these items in order to have the breakfast sandwich you want. The breakfast sandwiches come on Flatbread or any other bread that Subway offers.

Although Subway has four basic options, these can also be custom make to order breakfast sandwiches by adding sauces, veggies, or cheeses. Because of this, Subway will have to maintain a higher standard of quality within the food supply. Additionally, customers feel that having an added choice to their favorite sandwich is a bonus selling point.

Pizzas

While Subway offers an array of sandwiches, in 2014, they came out with a unique introduction to the menu called the Flatizza. The Flatizza is essentially a pizza ingredient infused flatbread that is made to order. There are four types of Flatizzas offered on the menu: Cheese, Pepperoni, Spicy Italian, and Veggie. While each pizza comes with its own basic ingredients, customers are able to add a variety of toppings from Subway’s fairly large toppings selection. This selection includes black olives, jalapenos, onions, green peppers, banana peppers and other items including several sauces. Although Subway specializes in sub sandwiches, the introduction of the Flatizza is a unique business strategy.

Why this is Made-to-Order