Metrics Application

Key Operating Indicators

	West Central Hospital--Key Operating Indicators
Category	Measure	FY 2007	FY 2008	FY 2009	Hospital's CCG Top Quartile for FY09	Current Ranking within own CCG
Quality Outcomes	Inpatient Mortality	2.2	2.3	2.2	1.8	b
	Number of hospital-acquired Pressure Ulcers per 1,000 Inpatient Discharges	0.4	0.5	0.7	0.3	b
	Central Line-associated Blood Stream Infections per 1,000 Catheter Days in Adult ICU Patients	1.6	2.3	1.5	1.3	b
	Inpatient Acute Care Falls per 1,000 Patient Days	2.67	2.81	2.8	2.3	b
	Percent of Core Measure Indicators Achieving 90% or Higher	93	95	90	98	b
	% of patients transferred to hospital during a Home Care episode	23%	23%	28%	21%	b
Patient Satisfaction	Overall Rating of the Hospital	63.0%	59.0%	60.0%	60.0%	b
	Likelihood to Recommend the Hospital	67.0%	71.0%	75.0%	64.0%	b
	Communication with Nurses	75.0%	72.0%	71.0%	71.0%	b
	Communication with Doctors	80.0%	78.0%	79.0%	78.0%	b
Liquidity	Current Ratio	1.05	0.96	0.81	1.44	2%
	Net Days in Patient Accounts Receivable	39.72	44.94	36.85	41.98	5%
	Gross Days in Patient Accounts Receivable	45.11	48.4	40.81	42.46	22%
Profitability	Operating Margin Percent	2.88	5.14	4.28	1.19	59%
	Return On Total Assets %	8.58	12.76	8.4	0.24	80%
	Net Profit (Loss) per Adjusted Discharge	262.4	463.45	395.28	-7.89	69%
Capacity, Utilization, and Other Statistical Data	CMI Weighted Adjusted Discharges	47,377	52,917	53,614	32,307	b
	CMI Weighted Adjusted Patient Days	179,056	191,762	190,225	147,951	75%
	Average Length of Stay - Total	3.78	3.62	3.55	4.30	b
	Hospital CMI Adjusted Total Length Of Stay	4.33	4.27	4.18	5.5	0%
	Hospital CMI	1.15	1.18	1.18	1.26	14%
Worked Hours	Total Worked Hours per CMI Weighted Adjusted Patient Day	25.2	23.9	24.1	17.4	91%
	Total Worked Hours per CMI Weighted Adjusted Discharge	95.2	86.5	85.4	82.8	38%
Expenses per Adjusted Discharge Ratios	Total Expense, Area Wage Index Adjusted, per CMI Weighted Adjusted Discharge	$7,135	$6,698	$6,954	$6,578	33%
	Total Labor Expense, Area Wage Index Adjusted, per CMI Weighted Adjusted Discharge	$3,489	$3,255	$3,322	$3,021	48%
	Total Non-Labor Expense per CMI Weighted Adjusted Discharge	$3,646	$3,443	$3,632	$3,572	27%
	Total Supply Expense per CMI Weighted Adjusted Discharge	$1,399	$1,283	$1,363	$1,146	53%
Expenses per Adjusted Patient Day Ratios	Total Expense, Area Wage Index Adjusted, per CMI Weighted Adjusted Patient Day	$1,888	$1,848	$1,960	$1,445	84%
	Total Labor Expense, AWI Adjusted, per CMI Weighted Adjusted Patient day	$923	$898	$936	$651	97%
	Total Non-Labor Expense per CMI Weighted Adjusted Patient Day	$965	$950	$1,024	$775	69%
	Total Supply Expense per CMI Weighted Adjusted Patient Day	$370	$354	$384	$254	94%
Expenses as % of Total Operating Expenses	Total Labor Expense as % of Total Operating Expense	52.6%	52.6%	51.9%	45.1%	68%
	Total Non Labor Expense as % of Total Operating Expense	47.4%	47.4%	48.1%	47.3%	32%
	Total Supply Expense as % of Total Operating Expense	18.2%	17.7%	18.1%	14.7%	64%
Expenses as % of Total Operating Revenue	Total Labor Expense as % of Net Operating Revenue	51.1%	49.9%	49.7%	43.1%	67%
	Total Non Labor Expense as % of Net Operating Revenue	46.0%	44.9%	46.1%	45.4%	30%
	Total Supply Expense as % of Net Operating Revenue	17.7%	16.7%	17.3%	14.4%	57%
b = Unable to compute Hospital's ranking to its Compare Group.
CCG = Custom Compare Group (Note: "Hospital's CCG Top Quartile" data is based on a peer group of hospitals with several similar organizational and operational characteristics to those listed above)

&"Times New Roman,Bold"&16General Hospital Center &14Key Operating Indicators&12 FY 2009

Balanced Scorecard of Key Operating Indicators_Week 7