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Moller-Maersk Group is a company that has emerged to be one of the most successful multinationals dealing with shipping. The company is credited with having one of the best human resources practices on the globe. Talent management in the company has contributed to the increase in growth and profitability. The needs assessment of the company used incorporates various components that make it effective. One of the major training needs components is the strategic and organizational analysis. The other component that is normally practiced is the job needs analysis that focuses on what is expected of a particular task. Finally, the firm needs that a thorough personal analysis be conducted to identify the particular traits of employees.

The organizational analysis requires that certain issues be put into considerations. These factors are competition, emphasis on the cost reduction and efficiency. Further, research and innovation are factors that must be considered are the strategies used by the rival companies. Organizational goals include evaluations of the organizational objectives and demand for human resources. Efficiency Indexes must be analyzed and also the climate of the organization. A task analysis is a crucial process that requires collecting the information concerning the job. There is also a need for a detailed analysis of the jobs roles like the attitude, values, knowledge, and skills.

It is crucial for an organization to have SMART objectives for training plan in an organization because people are motivated to achieve what they need. It is important to set SMART goals because they clarify the end vision of what one is aiming. Additionally, the setting of SMART goals ensures that one has focused on the best avenues or strategies to use to attain particular goals. The focusing assists a person from deviating from the set objectives that have to be achieved. Further, the creation of SMART goals ensures that one is motivated to move forwards towards the achievement of a particular job. Developing of self-discipline is also obtained from the creation of the SMART goals. It is not a common practice although it has for many cases proven to be effective. Therefore, SMART objectives make it possible for one discipline themselves towards the realization of the set objectives. Further, the creation of these objectives assists one in identifying and mastering the elements that must be given priority. These priorities will always act as reminders of to aid you in achieving the objectives. These objectives assist one in setting a timeline on how to achieve particular goals.

It is important to develop learning activities in Customer care service in Maersk because it is the basics of filling the positions at the firm. A successful candidate for the positions that need placement in the company will require being well-molded to perform all the roles diligently. Additionally, learning activities need to be in line with that particular job. The company has always emphasized that it is required to produce the best employees around the globe. Therefore, a strong learning activity is expected to ensure that the candidate or the employees. It is important to develop a proper learning schedule for the newly confirmed customer care representatives since this move will ensure that they have all been equipped with righty knowledge and skills for the job.

It would be an easy task to incorporate adult learning principles and the experimental activities of learning. The first step will be the attracting the right people with skills that are needed for the job. The firm is also expected to encourage high retention levels of the job. This approach will ensure the adults have helped the employees who are in their initial stages of their career. As a result, the firm will be expected to integrate all the experienced and who lack this experience together for them to gain experience and a competitive edge.

References Sarah, L. (2013). A.P. MOLLER-MAERSK GROUP: Evaluating Stategic Talent Management Initiative . Harvard: Harvard Business School.