leadership of organization

FINAL PERSONAL TAKEAWAYS

Action Plan - Engagement

You know what should be done and what is disengaging your employees, so what will you do about it?

Complete the work sheet below.

Engagement Self-Handicap

What is the Situation

Trigger Impact on Others What to Do/When

Do the little things that I know I should be doing (list above)

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t get to know my employees - have negative opinions

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Have not communicated a clear vision that motivates

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Can’t give employees what they want and need emotionally

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t constantly ask how I am doing in my employees' eyes

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t reward and recognize engaged employees

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Do not involve employees in planning and decision-making

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t practice random acts of kindness

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t always act fairly, openly, and create trust

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Don’t make work fun and enjoyable

___Expedient ___Avoiding

___Deliberate Action________ ___Self-efficacy_____________

___Fear ___Self-Deception

___Face it _________________ ___Look & Listen___________

Not consistent and assertive

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Engage more myself

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Lack of Empathy and Emotional Support

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Failure to offer feedback and ask for It, or provide enough positive feedback

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Acting arrogant

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Viewing everything as a transaction, rather than a partnership

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Talking about others behind their back

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Not adding value for customers

___Expedient ___Avoiding ___Fear ___Self-Deception

___Deliberate Action________ ___Self-efficacy_____________ ___Face it _________________ ___Look & Listen___________

Baby Steps The baby steps for this chapter are:

 Look everyone in the eye when you are talking to them – all day

 Get to know one of your employees beyond work behavior

 Write down who of your employees are 1) very engaged, 2) moderately engaged, and 3) not engaged.

 Write a list of what may be disengaging one or two of the folks in category 2

Here are the key behaviors for eye contact29: 1. Relax yourself. The more you think about it, the more self-conscious you'll become.

2. Just look directly into the person's eye in a relaxed manner. Avoid staring. Concentrate on one eye, if needed. But don’t switch from left to right.

3. Really listen to what that person is saying and you won't worry about eye contact. 4. Try not to look away instantly when something else calls for your attention. 5. Do not attend to how they are dressed or groomed. 6. Be open and caring. Hostile eyes or false smiles will probably make the person try to end the

conversation. Here are the key behaviors for getting to know an employee:

1. Walk around and ask them questions. Not “What are you doing?” or “Why are you doing that?” but “Is there anything that would make that easier?” or “How was your weekend?”

2. Ask to shadow an employee and help them get the job done. Talk while you work. 3. Walk to meetings on different routes through the building and talk to one employee each time. 4. Eat breakfast or lunch with them. 5. Ask them something out of character like “What would you do if I put a live octopus on your

desk?”

Follow Up Questions

1. What are some ways that you disengage your employees?

2. How will you take baby steps to create a culture of engagement?

3. How would a more engaged staff help your organization?

4. What if, instead of rolling out complicated programs to address engagement, employers tapped

into simply allowing more employee feedback and discussion?30