LensCrafters Case Study

Criteria

Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

Weight: 15%

Did not submit or incompletely evaluated LensCrafters’ operations strategy; Did not submit or incompletely explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Insufficiently evaluated LensCrafters’ operations strategy; Insufficiently explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Partially evaluated LensCrafters’ operations strategy; Partially explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Satisfactorily evaluated LensCrafters’ operations strategy; Satisfactorily explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Thoroughly evaluated LensCrafters’ operations strategy; Thoroughly explained how the organization seeks to gain a competitive advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them. Weight: 20%

Did not submit or incompletely analyzed how operation management activities affect the customer experience. Did not submit or incompletely selected two (2) operation management challenges; Did not submit or incompletely provided the solutions for confronting them.

Insufficiently analyzed how operation management activities affect the customer experience. Insufficiently selected two (2) operation management challenges; Insufficiently provided the solutions for confronting them.

Partially analyzed how operation management activities affect the customer experience. Partially selected two (2) operation management challenges; Partially provided the solutions for confronting them.

Satisfactorily analyzed how operation management activities affect the customer experience. Satisfactorily selected two (2) operation management challenges; Satisfactorily provided the solutions for confronting them.

Thoroughly analyzed how operation management activities affect the customer experience. Thoroughly selected two (2) operation management challenges; Thoroughly provided the solutions for confronting them.

3. Examine LensCrafters’ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Weight: 15%

Did not submit or incompletely examined LensCrafters’ value chain; Did not submit or incompletely evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Insufficiently examined LensCrafters’ value chain; Insufficiently evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Partially examined LensCrafters’ value chain; Partially evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Satisfactorily examined LensCrafters’ value chain; Satisfactorily evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Thoroughly examined LensCrafters’ value chain; Thoroughly evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

4. Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

Weight: 20%

Did not submit or incompletely determined the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Did not submit or incompletely selected at least two (2) types that can be applied; Did not submit or incompletely provided justifications for the selection.

Insufficiently determined the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Insufficiently selected at least two (2) types that can be applied; Insufficiently provided justifications for the selection.

Partially determined the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Partially selected at least two (2) types that can be applied; Partially provided justifications for the selection.

Satisfactorily determined the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Satisfactorily selected at least two (2) types that can be applied; Satisfactorily provided justifications for the selection.

Thoroughly determined the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Thoroughly selected at least two (2) types that can be applied; Thoroughly provided justifications for the selection.

5. Examine the different types of technologies applied to LensCrafters’ service operations and evaluate how the technologies strengthen the value chain.

Weight: 15%

Did not submit or incompletely examined the different types of technologies applied to LensCrafters’ service operations; Did not submit or incompletely evaluated how the technologies strengthen the value chain.

Insufficiently examined the different types of technologies applied to LensCrafters’ service operations; Insufficiently evaluated how the technologies strengthen the value chain.

Partially examined the different types of technologies applied to LensCrafters’ service operations; Partially evaluated how the technologies strengthen the value chain.

Satisfactorily examined the different types of technologies applied to LensCrafters’ service operations; Satisfactorily evaluated how the technologies strengthen the value chain.

Thoroughly examined the different types of technologies applied to LensCrafters’ service operations; Thoroughly evaluated how the technologies strengthen the value chain.

6. 3 references

Weight: 5%

No references provided

Does not meet the required number of references; all references poor quality choices.

Does not meet the required number of references; some references poor quality choices.

Meets number of required references; all references high quality choices.

Exceeds number of required references; all references high quality choices.

7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present

7-8 errors present

5-6 errors present

3-4 errors present

0-2 errors present