Performance management plan
sar.de
performance_management.docxDevelop a high level performance management cycle plan (4-5 pages). The plan should contain an introduction and conclusion that makes relevant connections to course objectives. The body of the plan is an annotated presentation of the concepts listed in your Scenario Generator Report.
The purpose of this assignment is to simulate the thought process that managers use when evaluating the various elements of performance management. The students are not expected to produce a detailed plan. Rather, the expectation is that students demonstrate consideration of the multiple complexities involved in the performance management cycle.
Carefully consider the characteristics of the various organizational descriptors in your Scenario Generator Report.
Thoughtfully discuss each listed item (2-3 fully developed sentences per item).
While APA format is not required for the body of this assignment, solid academic writing is expected
Scenerio Generator report
Type:
Family Business
Size:
Small Business
Sector:
Computer Repair
Funding:
Revenues based
Stakeholders:
Vendors
Decision makers:
Owners
Formal organization:
Sole proprietorship
Human Resources Department:
Pay-for service arrangement: employment law attorney
Stage in Organizational Lifecycle:
Revival
THESE ARE THE GIVEN CONSTRAINTS:
ORGANIZATIONAL BACKGROUND:
Founded in:
1950
Dedicated to:
The company thrives to provide the best possible
experience to all of its business partners and clients.
Culture
Our culture is akin to that of a small family. All our
employees are partners in the business, share our success, and help us
sustain the core values that make us successful.
Structure:
structure
Mission statement:
To ensure that each customer receives prompt,
professional, friendly, and courteous service. To maintain a
professional and friendly environment for our cusotmers and staff. To
provide at a fair price using only quality components. To ensure that
all customers and staff are treated with the respect and dignity they
deserve. To thank each customer for the opportunity to serve them. By
maintaining these objectives we shall be assured of a fair profit that
will allow us to contribute to the community we serve.
Vision statement:
Within the next five years, we will become a leading
provider of products and services to small businesses by providing
customizable, user-friendly solutions scaled to small business needs.
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INTEGRITY: By dealing honestly with our clients, staff, vendors and
community.
RESPONSIBILITY: By considering the environment in which we do
business, community views and the common good.
PROFITABILITY: By being aware that an appropriate level of profit is
necessary to maintain our business and allow our values to continue to
be observed.
Values statement:
In conducting our business, we will realize our
vision by performing our affairs so that our actions provide
confirmation of the high value we place on:
Present goals:
To reduce delivery and distribution time of products
and services. To reduce the number and frequency of customer
complaints, and to improve the response time of customers inquiries.
Past goals:
To reduce employee turnover by 20 percent by introducing a
new employee assistance program. To improve productivity by
implementing a company-wide training program. To actively recruit
skilled workers into the organization.
Brief SWOT analysis:
Strengths:
Known brand
Good business reputation
Weaknesses:
Experienced management approaching retirement
Insufficiently diversified revenue streams
Products and/or services have not been updated for a long time
High quality is offered at too high of a price
Too much internal bureaucracy
Opportunities:
International expansion via Internet business
Partner with larger companies to expand services
Technological advances
Threats:
Changing needs and preferences of stakeholders
Expected increases in tenured employees compensation
FEEDBACK:
Customer feedback:
Negative comments:
3
Positive comments:
81
Issue resolution:
9
Reachability:
5
Cancellation:
7
Friendliness:
9
Product knowledge:
2
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Overall:
5.5
Employee feedback:
Negative comments:
4
Positive comments:
58
Negative comments:
4
Positive comments:
58
Issue resolution:
3
Reachability:
4
Cancellation:
9
Friendliness:
4
Product knowledge:
8
Overall:
4.8
Deliverables
In this assignment, you will address the performance management cycle
(PMC). Effective performance management aligns the efforts of
supervisors and employees with organizational objectives, promotes
consistency in performance assessments, and motivates employees.
Assume the role of a manager within your chosen organization and
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create a PMC plan that addresses management by objectives, individual
development plan, training, feedback, and salary administration.
Address the topics below in the context of your chosen organization.
Management by Objectives(MBO) plan (cascade goals from unit to
individual), including:
-- Institutional goals
-- Individual goals
-- Periodic performance reviews
-- End-of-year appraisal sessions
Individual development plans (IDP for one employee of your choice),
including:
-- Position description
-- Unit organizational chart
-- Employee career goal
-- Supervisor expectations
-- Outcomes/Results from previous IDP year
-- Timelines and milestones for next IDP year
-- Employee comments
Unit training and development needs, addressing:
-- Goals and objectives
-- Timeline
-- Budget
Feedback (for two employees -- one performing and one struggling),
addressing:
-- Performance metrics (3-5)
-- Type of review (formal, informal) and frequency
-- Objective of review/feedback (e.g., motivation, compensation,
promotion, disciplinary, etc.)
Short description of possible corrective actions
Short description of possible recognitions and rewards
Promotion/succession planning activities
Evaluation and salary administration, addressing:
-- A review of salaries across the organization
-- Starting salaries and progression
NOTE: Refer to additional resources posted as well as to the Libguide
for examples.
