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Question 1.1. (TCO 3) The last step of the analyst's approach to problem solving is ____. (Points : 5)

decide which solution is best, and make a recommendation monitor to make sure that you obtain the desired results verify that the benefits of solving the problem outweigh the costs implement the solution

Question 2.2. (TCO 3) The ____ phase of the Systems Development Life Cycle (SDLC) begins only after the new system has been installed and put into production, and it lasts throughout the productive life of the system. (Points : 5)

analysis design implementation support

Question 3.3. (TCO 3) Asimov, Inc. sells robot lawn mowers to large property owners. The company wishes to maintain close contact with purchasers so they can market additional products to them in the future, such as robot tree trimmers and robot hedge clippers. This goal could best be accomplished by developing a _________ system. (Points : 5)

supply chain management (SCM) human resource management (HRM) customer relationship management (CRM) business intelligence

Question 4.4. (TCO 3) Clarke, Inc. develops information systems for law offices. The requirements for these information systems are negotiated in advance and are spelled out in detail in lengthy written contracts that are signed by all parties at the start of each project. The systems must be highly reliable and use proven, stable technology. A(n) _______________ approach to the SDLC would be best suited for these projects. (Points : 5)

adaptive predictive incremental agile

Question 5.5. (TCO 3) The information systems group for Ellison, Inc. is starting a project that includes some new technologies that they have not worked with before. The team wants to fully analyze, design, and implement the parts of the system using these new technologies first, before dealing with the rest of the system, so that any problems will be uncovered early. This suggests that Ellison should use a(n) ______________ development approach. (Points : 5)

structured waterfall iterative top-down

Question 6.6. (TCO 4) ____ are normally described in terms of the influences that can change the financial statements, either by decreasing costs or increasing revenues. (Points : 5)

Work breakdown structures Intangible benefits Scope documents Business benefits

Question 7.7. (TCO 4) The objective of ____ is to determine a specific value based on a predetermined discount rate. (Points : 5)

project evaluation and review technique (PERT) return on investment (ROI) cost/benefit analysis net present value (NPV)

Question 8.8. (TCO 4) The present value of $200,000 development costs in year 0 assuming a 10% discount rate is: ____. (Points : 5)

$180,000 $190,000 $200,000 $210,000

Question 9.9. (TCO 4) The Gibson Corporation is implementing a new manufacturing information system, but workers in the factory are resisting its adoption because they are afraid that they will be laid off once the system is in operation. This issue should have been identified during __________. (Points : 5)

organizational and cultural feasibility analysis technological feasibility analysis schedule feasibility analysis resource feasibility analysis

Question 10.10. (TCO 5) The purpose of joint application design (JAD) is to ____. (Points : 5)

establish a design environment design a prototype expedite the design of the system expedite the investigation of system requirements

Question 11.11. (TCO 5) The type of prototype used during the analysis phase is the ____ prototype. (Points : 5)

discovery evolving interface functioning

Question 12.12. (TCO 5) A requirement for Heinlein Inc.'s new ecommerce website is that customers must be able to view the status of their orders. This can best be classified as a ___________ requirement. (Points : 5)

functional usability technical performance

Question 1.1. (TCO 5) King Manufacturing is developing a new sales order system. During the analysis phase, the fact-finding activity to which the analysis team should plan to devote the most time and effort is: (Points : 5)

reviewing existing sales reports, forms, and procedures. observing and documenting the sales process. interviewing sales reps, sales managers, and other stakeholders. distributing and collecting customer questionnaires.

Question 2.2. (TCO 1) The purpose of an agenda is to define: (Points : 5)

the reason for the team's existence and its overall goals. appropriate ways for team members to interact during a meeting. what will be done at a particular meeting. to whom the team should report its results.

Question 3.3. (TCO 1) Which of the following is a desired outcome of a process intervention by a facilitator during a meeting? (Points : 5)

Ensure that everyone knows the meeting's purpose and is prepared to participate. Confirm that participants understand the agenda and ground rules. Accurately capture work products and decisions. Keep the meeting process moving forward with everyone engaged.

Question 4.4. (TCO 1) What should be the facilitator's response the first time that he or she notices that Charlie and Dave are whispering to each other during Ed's presentation? (Points : 5)

"Charlie and Dave, do you have any questions for Ed?" "Just a quick reminder, everybody, we agreed to hold one discussion at a time." "Ed, please pause for a minute and let's see what Charlie and Dave have to contribute." "Everybody, do we need to take a break here?"

Question 5.5. (TCO 1) In a meeting, Charlie is whispering to Dave during Ed's presentation, and continues to do so even after the facilitator has reminded everyone of the ground rule to "have one discussion at a time." What should be the facilitator's next response? (Points : 5)

"Once again, everyone, remember the ground rule of one conversation at a time." "Ed, sorry to interrupt, but I think we need to take a 10-minute break." (while making direct eye contact with Charlie) "One conversation at a time, please." "Charlie and Dave, could you please step outside of the room to finish your conversation?"

Question 6.6. (TCO 2) Virtual team members are likely to be engaged and energized to fulfill the team's goals when they: (Points : 5)

are highly compensated. all come from the same cultural background. meet face-to-face only at the end of the project. identify with the team.

Question 7.7. (TCO 2) On a global virtual team, which of the following is an advantage of using text messaging rather than phone calls for status checks? (Points : 5)

Text messaging is a more effective way to reach someone in many countries. Text messaging ensures that documentation is consistent across the whole team. Text messaging can create a sense of community among a virtual team. Text messaging is a traditional tool for project management.

Question 8.8. (TCO 2) Leiber International is developing a new financial information system. The team to gather requirements for the new system includes members from Leiber's offices in New York, Paris, Hong Kong, and Tokyo. As the team leader, you want to quickly go over some details of how the system will handle currency conversions with three team members who specialize in this topic. You expect that the discussion will be straightforward and not controversial. The best way to hold this discussion would be via: (Points : 5)

instant messaging. an online chat room. a teleconference. a video conference.

Question 9.9. (TCO 2) McCaffrey Aviation, an international air-cargo firm, is developing a new logistics system. The team to gather requirements for the new system includes members from Los Angeles, Mumbai, Berlin, London, and Rio de Janeiro. You have an initial draft of the requirements, and you want to share this draft with the entire team and enable them to change and add to it. You expect that there will be frequent changes and additions by multiple people over the next several weeks. The best tool for the team to use in collaborating on this document is: (Points : 5)

a wiki. a document library. a blog. e-mail.

Question 10.10. (TCO 6) Each class of thing in a class hierarchy might have a more general class above it, called a(n) ____. (Points : 5)

superclass attribute subclass aggregation

Question 11.11. (TCO 6) Which of the following relationships would NOT be an appropriate way to describe a relationship between an employee and his or her manager? (Points : 5)

Unary (recursive) relationship Binary relationship Generalization/specialization relationship Composition relationship

Question 1.1. (TCO 6) A use case diagram can be derived from a(n) ____. (Points : 5)

class diagram sequence diagram event table context diagram

Question 2.2. (TCO 6) In the following class diagram for a help desk system:

each Incident is associated with: (Points : 5)

no Calls. exactly one Call. zero or more Calls. one or more Calls.

Question 3.3. (TCO 6) Based on the following use case diagram for a help desk system:

when an Agent closes an incident, as part of this process, he or she also:

(Points : 5)

opens a new incident. logs a call. maintains the agent list. looks up a customer.

Question 4.4. (TCO 7) ____ testing examines the behavior of an entire system or independent subsystem with respect to technical and user requirements. (Points : 5)

Driver Integration System Unit

Question 5.5. (TCO 7) Niven Consulting is developing a new mobile app that consultants can use to enter their billable hours from their smartphones. The project is now entering the implementation phase and programmers are about to start coding the software modules. The project manager requires that each module be unit-tested before being checked into the project library. Because the project is using a bottom-up development process, unit testing will make heavy use of: (Points : 5)

technical reviews. stubs. drivers. build and smoke tests.

Question 6.6. (TCO 7) Orwell Brothers Construction is developing a new budgeting system using an iterative development process. At the end of each iteration, the team wants to identify any unresolved issues that should be worked on during the next iteration. To do this task, the team should conduct __________ at the end of each iteration. (Points : 5)

a unit test a system test an acceptance test a build and smoke test

Question 7.7. (TCO 7) Pournelle Products is planning to launch a new e-commerce website. A large segment of the company's customer base consists of aging baby boomers with less than perfect eyesight and hand-eye coordination. The marketing director is concerned about whether these customers will be able to read the text on the site, and is worried that some might find the navigation scheme confusing. This situation indicates a need for _________ testing. (Points : 5)

performance alpha usability integration

Question 8.8. (TCO 8) Integration testing of object-oriented programs (OOPs) and systems is ____ integration testing of structured programs and systems. (Points : 5)

more complex than about as complex as less complex than no different than

Question 9.9. (TCO 8) Testing and technical reviews can each find between ____ % of errors. (Points : 5)

25 and 50 50 and 75 80 and 90 60 to 80

Question 10.10. (TCO 8) Until now, Reynolds Realty has assigned responsibility for all software testing to programmers in the company's information systems department. They have experienced serious problems with bugs in their production systems, so they are now considering forming a dedicated Quality Assurance (QA) group for software. One of the responsibilities that should be assigned to this new QA group is: (Points : 5)

performing unit testing. performing beta testing. performing integration and system testing. performing acceptance testing.

Question 11.11. (TCO 8) Your employer, Stephenson Services, requires a formal inspection of all official documents at the end of each phase of a project, before moving on to the next phase. At the end of the analysis phase, you have been asked to serve as the presenter for the inspection of the use case diagram and use case descriptions. During the inspection, you should: (Points : 5)

describe errors in the use cases that you found before the meeting. decide on the specific approach to use in correcting each error. summarize the use case diagram and use cases being inspected. record all errors and agreed-upon solution strategies.

1. (TCO 3) You are a business analyst working for a digital camera manufacturing company that provides customer support mainly by telephone. Support costs have been increasing, and management wants to reduce costs through greater use of technology, such as a customer support website. Describe the steps that you would take to address this problem by using a business analyst's problem-solving approach. Write at least one full sentence about each step in the process that you would use. Your answer should be at least one paragraph of at least eight complete sentences. (Points : 10)

Question 2.2. (TCO 4) Two project managers in the same organization, Alice and Bob, have very different success rates. Nearly all of Alice's projects are completed on time and within budget and deliver their expected benefits, whereas many of Bob's projects are late, over budget, and fail to fully satisfy their users. What factors are likely to be responsible for these differences? List and explain at least three factors that are likely to account for the differences in Alice's and Bob's success rates. Write at least two sentences explaining each of these factors. Your answer should be one or more paragraphs containing at least six complete sentences. (Points : 10)

Question 3.3. (TCO 5) You are a business analyst at a company that sells office supplies on the Web, working on a project to develop a new order-tracking system for the website. You are preparing to interview the company's operations manager to gather requirements for the new feature. Explain two things that you will do to prepare for the interview beforehand; two things that you will do while conducting the interview to make it effective; and two things that you will do to follow up after the interview. Write at least one complete sentence about each of these items. Your answer should be one or more paragraphs containing at least six complete sentences. (Points : 10)

Question 4.4. (TCO 1) You are facilitating a meeting to decide on requirements for a new supply chain management system. During a discussion of how to qualify new vendors, Harry from the manufacturing department looks at Irene from the purchasing department and says, "Just make sure that Irene doesn't have anything to do with it. She approved that Chinese supplier who caused the big recall last year!" Describe how you will deal with this instance as the facilitator, including what you will do the first time that it happens, and how your response will change if Harry persists in attacking Irene. Describe at least three different levels of interventions that you will use, with two complete sentences about each level of intervention. Your response should be one or more paragraphs containing at least six complete sentences. (Points : 10)

Question 5.5. (TCO 2) Compare and contrast synchronous versus asynchronous online tools for communication and collaboration within a virtual team. In your response, explain the difference between synchronous and asynchronous tools; describe at least one advantage and one disadvantage of asynchronous tools, and at least one advantage and one disadvantage of synchronous tools; and state at least one way in which you could use each type of tool when working with a virtual team. Your answer should be one or more paragraphs containing at least six complete sentences. (Points : 10)

Question 6.6. (TCO 6) Here is a use case diagram for a computer store inventory system:

Describe the system as represented by this diagram. Your description should include the people who interact with the system, the activities that the system performs, which users participate in each activity, and an explanation of any relationships that exist between activities. Your answer should be one or more paragraphs containing at least five complete sentences. (Points : 10)

Question 7.7. (TCO 7) You are drafting a test plan for a new online stock-trading system for a major brokerage house. Trades are time-sensitive, so it is extremely important for the system to process transactions rapidly even when trading volume is heavy. The system must be simple to use so that customers will not make errors when entering trades quickly under high stress. A serious error in the system could be very costly to the company, so a high degree of confidence is needed before the system is released for widespread use. Given these circumstances, select three different types of testing that will be particularly important to include in your test plan for the system. For each of these test types, write at least one sentence describing the test type and at least one sentence explaining why it will be important for testing this system. Your answer should be one or more paragraphs containing at least six complete sentences. (Points : 10)

Question 8.8. (TCO 8) You are a business analyst on a project that is running behind schedule during its analysis phase. To save time, some members of the team have proposed skipping the usual technical review of the requirements document and models, and proceeding directly to the design phase. These team members argue that any errors that are missed because of skipping the technical review will eventually be caught during testing in the implementation phase. Present a counter-argument to this proposal. In your argument, explain the purpose of technical reviews, the purpose of testing, the role played by each in the overall quality assurance process, and the benefits of doing both. Your answer should be one or more paragraphs containing at least four complete sentences. (Points : 10)