Enterprise Information Systems

Enterprise Information Systems

Assignment 2

Formatting Your assignment should be typed using Times New Roman 12 font. It must have 1.5 line

spacing. All margins should be 1 inch.

Assignment File Name Your file should have the following format: module code, second name, first name, ‘A’,

assignment number, date in MMYY format.

Example: N731A Welsh Alex A1 0213.

Referencing and Plagiarism Direct quotations of 6 to 40 words must be included in double quotation marks followed by the

author last name and page number. For direct quotations of more than 40 words you should use a

blocked indented paragraph. However, your assignment should not be a mere copy and paste of other

people’s work even if you properly reference it. Quoting or reproducing large sections of other work

and referencing it does not earn any marks as it does not show that you understand the issues or that

you can apply them. Try as much as possible to paraphrase other’s work and include your own

opinions and examples. When you paraphrase, note that you still have to identify the source of your

information. All assignments are checked for plagiarism extensively by the markers using a variety of

methods and technologies including TurnItIn. Students that have plagiarized will fail the module or

be expelled from the course. It is important that you reference properly all information that you have

obtained from other sources. Instructions on how to reference are

available in the module page and the student support page. If you have any questions regarding

your assignment please do not hesitate to contact your module tutor.

Marking The Student Assessment Feedback form gives you an indication of the marking criteria. Some

key points are: In order to pass you must show that you understand most if not all the theory at a

basic level and you can apply it. In order to get a high mark you must show an in depth

understanding of the material, a high level of analytic ability, extensive research and an ability to

craft a well-structured answer.

Instructions for Assignment

Read the unit overviews, the associated chapters in the book, participate in the online discussions

until week 6, read related research, the web pages related to this assignment and answer the

associated questions. After exploring some academic research for the first assignment we will

explore some industry solutions. The following website has information on the Oracle Siebel

CRM and Oracle Fusion Supply Chain managements:

http://www.oracle.com/us/products/applications/siebel/overview/index.html http://www.oracle.com/us/products/applications/fusion/supply-

chainmanagement/overview/index.html

Include a table of contents, abstract, introduction, conclusion, index (if needed) with

descriptive chats and diagrams as illustrations as required.

Questions

1) Explain in your own words the capabilities of Oracle Siebel. How does it compare to its

competitors solutions? Have there been any success stories of companies using it? (500

words)

2) Explain what front-facing and analytical CRMs are and how they are different. As far as

possible identify which parts of Oracle Siebel CRM are front facing and which are

analytical.

(500 words)

3) Explain in your own words the capabilities of Oracle Fusion supply chain management.

How does it compare to its competitors solutions? Have there been any success stories of

companies using it?

(500 words)

4) Give an overview of internal systems such as ERP and what functionalities they

provide. Discuss how these internal systems can be extended to the customer and the

supplier. What are the benefits and synergies that can be created? (500 words)

5) Give an overview of the types of networks and discuss the opportunities and threats they

provide in relation to CRM systems and supply chain systems.

(500 words)

Discussion Forum 4

By using GPS your phone can be aware of your location. Based on your instructions it can then

provide you with location based information. Considering your lifestyle and your interests what

are the three location based types of information you would most like to have?

Discussion Forum 5

Organizations outsource anything that is not their core competency. They try to find the best supplier

possible for each thing. This often leads to using competitors as suppliers. Examples are mobile

phones where Sony, Samsung and LG are suppliers for Apple, Sony for Samsung, Samsung

for LG and so on. Considering the interconnectedness of modern supply chains identify three

advantages and three disadvantages of having your competitors as suppliers.

Discussion forum 6a

We have seen in a number of articles how the size of an organization impacts the choice and

implementation of an ERP. We have also seen in the Lucky Air case study how IT may be

important strategically. Do you believe that it is the size of the company or the business strategy

that is the deciding factor for the MIS strategy?

Discussion forum 6b

This is the last discussion forum of the module. You can ask any questions related to your

assignments or more generally about the module. It would also be useful to hear what you

found most interesting about Enterprise Information Systems.