Course Project - Final Report Due

Interactive Visit / Personal Observation

Name: Rodney Wheeler

Institution: Rasmussen College

Date: 08/07/15

How do the employees work together as a team?

Coca cola employees work together through functional interactions, in every product development food technologist research on new products and clarity of changes in new products, the financial team does the product feasibility study determining the financial implications with regard to the products while the marketing team sheds light on the market research results pertaining to the sale product. The whole product production process and availability in the market id dependant on the interactions between the different departmental employees, through this emphasis and team work coca cola ensures better performance and outcome for its product. In this process for the syrup are produced, distributed to bottlers who bottle the product and engage the marketing and distribution team to ensure they reach the consumer on time and in great quality.

In what ways are they helpful to their customers?

The employees teamwork is helpful to the consumer as the teamwork effort ensures consist delivery of quality products that build the trust for the product ensuring that consumers have knowledge of the product and the marketing team is financially supported to ensure that consumers are able to reach the product and employees are motivated to produce quality output to the benefit of the consumer.

Do they appear to be motivated? Provide an example.

The coca cola employees appears to e motivated due to the feeling of being valued as they given opportunities that enables them tom take part and contribute to team work effort, they are given the opportunity to be innovative and share the ideas that successfully contribute to overall success of the company objectives. This participation creates a friendly environment for them and encouraging them to perform and be rewarded whenever they surpass performance target.

What, if anything, is unique about their customer service?

Coca cola customer service is unique as it addresses customer concerns, listen to them and provide befitting solution given by the various account management teams that provide service and tailored support to each customer needs.

Do you feel valued and appreciated as a customer? Explain

Yes, this id due to the fact that unlike many companies coca cola engages its customers in conversations on social media platform responding to each and every question. Their direct customer line experience very little delay and through social media coca cola allows me as a consumer to participate in the decisions they make concerning the brand preference, thus informing feeling of appreciation.

References

www.coca-colacompany.com/our-company

Andrew Y, (1996). History of coca cola…Who invented coca cola? New York, NY: Rutledge.

Flamholtz, E. and Randle, Y. (2011) Corporate Culture: The Ultimate Strategic Asset, 3rd Ed. New York: Harper Collins.