Product recall

This week you learned about strategic quality management. There are various methods that can be used in conducting research and obtaining customer input. Thinking about your workplace and the product or services offered, what methods of obtaining customer input do you feel is beneficial? Explain your thoughts.

Your initial response should be a minimum of 150 words. Your work should be in your own words and should include research to support your response. Be sure to avoid Wikipedia as a resource as this is not a reliable source. Include your resources at the end of your response.

Product Recall

Review the article “USPlabs Recalls OxyElite Pro Supplements Amid Links to Liver Illness” which can be found in your weekly reading. This article pertains to a recall of a popular health supplement. Assume you are the manager for the OxyElite Pro supplement. How can you use focus groups and surveys to determine your customer’s feelings about their products despite the recall that has occurred? Use your course materials and outside research to generate a solid analysis on why these methods would be helpful. Your analysis should be supported by research.

Your work should be a minimum of two (2) full pages (title and reference page are separate) following APA format.