Discussion Questions

Transformational IT technologies transform organizations, as they provide businesses with new opportunities for strategic advantage while challenging previously successful techs. It changes the basic ways that people and departments work and may even change the very nature of the business enterprise. The most important and significant transformational IT system that I can think of that changed the way organizations work was the World Wide Web, or the Web. This multimedia was invented by Sir Tim Berners-Lee, a British computer scientist, in 1989. The Web transformed how business was made worldwide, the interaction between a company and consumer was closer than ever. It allowed organizations to make information instantaneously available throughout the world, targeting more consumers, and all this at a lower cost, saving companies alot of money. Now with the new techs, such as social media and ad revenue, organizations are able to reach people even faster. That is the future, social media, videos, etc..Where companies can promote their products in an instant and consumers can stay informed. Good idea that the Web was never proprietary, it was made free to everyone from the beginning, and it will likely stay that way for a long while, if not forever, a free web for the whole world is vital for business.

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Information systems play an important role in small businesses, helping companies improve their productivity, efficiency and customer service. Networked information systems enable companies to share knowledge and data throughout the organization, giving managers, executives, project teams and key employees access to the information they need to make decisions or manage operations. Decision Support, Customer Management, and Transaction Processing are three types of systems used in an organization. Decision support systems provide managers with access to financial, marketing and operational data that helps them to make better, faster decisions. A decision support system brings together information, such as financial records, sales data, manufacturing data, inventory information and market research, traditionally held in separate departmental databases. Managers can also use the system's simulation capabilities to assess the potential impact of a change such as a price increase. Customer Management systems accumulate and track customer activities, including purchasing trends, product defects and customer inquiries. The capabilities of these systems allow customers to interact with companies for service or product feedback and problem resolutions. Businesses may also use them internally as a component of their collaboration strategies. As such, the information system allow business partners to interact with each other as they develop ideas and products. Transaction Processing systems process business transactions of the organization. TPS information systems can be based on real-time or batch processing, and can help business owners meet demand without acquiring additional personnel. These systems provide speed and accuracy, and can be programmed to follow routine functions of the organization.

Three types of systems that can be used in organizations are ERP systems(enterprise resource planning), CRM systems(customer relationship management), and TPS system( transaction processing systems. ERP systems give you the opportunity of integrating every procedure of your business while improving the quality of several areas simultaneously. ERP also helps to increase production levels and to control cost more efficiently and this means you will be able to control the whole enterprise more efficiently. If a large organization is struggling using multiple systems or procedures it can implement and ERP system to help organize it all. A CORM system help with improving the relationship with existing customers, potential customers, and possibly getting back previous customers. this system help collect, organize, and manage customer information. If a company is struggling with customer service or really wants to obtain new customers it can implement a CORM system to help organize the information and make better decisions for its customers. A TIPS system performs the routine transactions necessary to conduct business. They can manage sales order entry, reservations, payroll, employee records, manufacturing, and shipping. TIPS has been a popular system to use with the Internet. Transaction processing links multiple individual transactions into a single transaction and ensure they are done without error. These systems are beneficial to almost any business.