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Christian community health center is a community based health center in America that serves the community at large, it is a nonprofit making organization that is primarily mandated to offer basic health care needs to the surrounding community in Roseland Southside Chicago. This health facility was established in order to provide quality Medicare together with its related services to the community members at no cost. Since receiving Federally Qualified Health Center status in 2001 Sit has since expanded greatly its services and programs. The hospital is committed to demonstrating both in words and deeds the love of Jesus Christ hence its name Christian community health center. While it’s primary responsibility is provision of medical care the hospital has also been widely known for its exceptional social service programs. By jointly providing primary medical treatment with supportive programs, CCHC is providing a holistic need of the community at large. Christian community health center is running seven different sites in Chicago region which include 4 community health centers and mobile health van providing a variety f primary medical and social services. Its programs include; primary care and dentistry; mental health and substance abuse service for homeless women and children; extensive HIV/AIDS services; it also deals with case management and housing job training and placement; subsidized housing with full slate rehabilitative services designed for women in parturition.

The organizations have a great team of professionals. It works with different kind of professional staffs who have dedicated their lives to team work that will guarantee quality services. An individual will come with his medical provider and is provided with health and wellness team members that include a nurse and medical assistant and may also include registration staff counselor, behavioral health therapist patient health advocate according to individual needs. An individual is at the center of his own care. CCHC team only gives one tools to help him manage his own health.

However for this hospital to remain competitive, it has to embrace team work and efficient flow of communication in order to reduce inefficiency but rather to increase its quality. Hospitals productivity can only be improved by providing extensive programs incorporated together with primary responsibility of medical care. By implementing wider program schemes this hospital will be able to deliver quality service efficiently and quickly to community members and ensuring client’s satisfaction hence maintaining their credibility among the community. Improving service delivery involves implementing a raft of measures through making effective decisions. Ensuring the success of these operational excellence initiatives often depends on divisions working together to share data and interpret it appropriately.

The hospital is in need of level improvement to allow for efficient management of hospital departments. The improved structure will also allow CCHC personnel and clients understand hospitals chain of command. Because of the size of Christian community health center its structure is not very much complex but rather simpler. Most of its departments have to be grouped within a structure and this change will ensure that there is facility efficiency. However this grouping should be done in the light of duties similarities. Since conflict within group is inevitable there is need for management to accept it and only tries to create an environment of goodwill and trust. The hospital management should be in the forefront to avoid major conflicts by creating a raft of measures that will prevent it from occurring.

The proponents of human relations views believe that conflict was a natural occurrence in all groups and organizations and the management should accept conflict at work place. This theory says that conflict is avoidable by creating an environment of goodwill and trust. But still conflicts are bound to happen due to differences in opinions, faulty policies and procedures, lack of cooperation, allocation of resources which will lead to distortion and blockage in communication. Accordingly management should always be concerned with avoiding conflict if possible and resolving it soon if possible, in the interest of the organization and the individuals.

It is believed that conflict is a natural occurrence in any group setting. Even with the goodwill environment conflict will still occur due to difference in views and opinions. What also cause conflict is lack of cooperation, improper policies and skewed allocation of resource that will lead to distortion and blockage in communication. For the hospital in community set up to run smoothly the management must always look for a way to avoid conflict if possible and settling conflicts as soon as it occurs in the interest of organizations and community at large.

Role conflict within groups is very damaging to the progress of the organization because individuals will feel demoralized and can rebel against the organization. In delegation of roles within groups several factors should be considered by first consulting an individual who is to be assigned the role specified. Smooth running organizations are the ones that involve its employees in decision making.

Roles are very important because they guide behavior in any organizations. A role from manager to junior employee defines a person expected behavior and set the benchmark for what is acceptable within an organization. These are lacking in some degree at CCHC. Most employees in an organization assume a number of roles in the cause of their duties. For example and employee assume different roles when attending to patients and when running office duties.

Each role creates a set of expectations within the particular environment.

In CCHC what also brings conflict is organizational structure and arrangements e.g. mid-level supervisors also work among the people they supervise. These is a major source of conflict because the supervisor is expected both to work in cooperation with the group and report under-performing members. Role conflict in this hospital also emerges when an employee is asked to perform contradictory tasks. For example, one supervisor may ask an employee to serve in different unit within the hospital while another is asking to concentrate in his unit.

Role conflicts are nearly inevitable in any group within an organization especially in a hospital within a community setup. Each conflict is unique, so no single method can prevent all types of role conflicts. However, open communication helps limit the tension from role conflicts. Clear communication also helps all members understand that each individual has multiple roles to perform.

. Christian community health center have different options of evading conflict, in order to reduce its effect on the organization. These organizations can resolve some conflicts through simple avoidance, tackling them head on and changing certain variables like hierarchy in the workplace. The management in resolving conflict should ensure that any resolution method depends on the root cause of conflict, the magnitude of conflict and the type of conflict. The organization should also adopt face-to-face meeting, as in problem solving, because it is a very fast way to resolve conflicts especially when there is a language barrier. The groups can discuss issues and relevant information, with or without a facilitator, to reach resolution.

There are different Communication problems among group members in CCHC. First for the team to be effective there is need for team members to be able to communicate with each other. This is informed by the fact that as a team begins to work together several issues to do with team communication will begin to emerge. In order to be able to work through these challenges, it is important for team members to be able to identify the communication barriers and find solutions to work through them. It has often emerge that at some instance team members get themselves in a situation whereby they have to defend themselves and their position in conversations to a point that they forget the reason why they took that same position in the first place. The biggest problem will emerge especially when the desire to be right can take precedence over the interest of the group. The primary interest of the group should remain getting issues solved and the good of the group should be the main focus as opposed to focusing on the ego get in the way.

As Christian community health center team should be arranged to compose of diverse group of people with different set of experiences. Though this diversity could intensify conflict it should be sen in a positive dimension. The experience to be sought should be cultural, religious and educational in appointing an individual to a group. Respect should be advocated for in order for this factors no to become barriers to group communication.

The hospital should come up with an atmosphere of mutual respect within the group in order to overcome these challenges. Group members should be thought that al opinions count and every voice should be heard. Individuals of diverse origin can work together in a group very well if mutual respect is upheld and ensuring that every voice is given a chance to be heard.

Another way to make group effective in this hospital environment is to ensure that there is an effective leader, and ensuring that every group member opinion counts when deliberating on important matters. Another way to make group effective Is to incorporate senior company members, managers and executives in the group and they should be cautious not to think or feel that their opinions are more important than those of lower-ranking group members. Oppression by rank can cause group communication to break down. A lot of time is being spent in group meetings. Effective group communication can help the hospital achieve greater heights in terms of service delivery from group member’s participation. Group leaders and participants should help group communicate effectively by carefully planning the size of groups and the physical arrangements, considering the psychological impacts on participation, briefing members on their responsibilities and remembering the influence of their own attitudes and behavior on the group.

In a group set up also care should be taken when disagreeing with an opinion or in criticizing a matter so that critic won’t be taken as an attack. Opposing views should be treated as questions. When a member feel that he is attacked he will act more defensively hence limiting its ability to contribute more positively to the group.

Excessive intergroup conflict also arises due to different departments being in conflict. This can be resolved by harmonizing different roles and ensuring that there is free flow of communication between departments. The departments heads should always work together to ensure that they complement each other’s role. Excessive intergroup conflict can also be resolved by having regular get together functions to help groups strengthen team work and know that they are all working towards achieving a same goal of a single organization.

Conclusion

Christian community health center in order to remain the top health facility have to ensure that there exist group cohesion in the running of the daily affairs. Group structures should be strengthening because it is only through team work that any organization can achieve efficient delivery service. Conflict should be reduced to a manageable level or else it will tear down the whole organization. Due to diversity group cohesiveness is not intact. Therefore Christian community health center should seriously concentrate on encouraging employees to work effectively with their colleagues. The organization should strive to ensure that it finds its workers having bonded in a cohesive group and this will be a positive thing. Sometimes this might not always be the case. Group cohesiveness will offer good social support for group members. There is always a risk of groupthink whenever highly cohesive group makes bigger decisions, this will often occurs when group members don’t feel free to express themselves in an effort to avoid bringing disharmony to the group cohesion. Views of the key group members are upheld whereas the opinions of others are disregarded. Cohesive groups are also critical of opinions by the outsiders and many a times resist such opinions regardless of its validity. Information from outsiders that contradicts the group's opinion may even be hidden by group members. Groupthink can lead to poor or irrational decisions.