Management

Interview with McDonalds manager:

Planning

· How do you plan your workday?

Initially I am given a schedule by my store manager. Then I see if there are any problems that we may face and try to prevent it by allocating solutions. Finally I check whether things are going on track.

· How far into the future do you plan for your job role?

I have not planned much for the future, but I do plan for major changes which may be expected. For instance, introduction of a new product in our menu such as CYT (create your own burger).

· What is it about your job that makes it difficult to achieve goals, and what makes it easy?

It’s difficult to look at the problems that we cannot predict. For instance, we get employees calling in sick, the system is down or we have to deal with difficult customers. If everything goes according to plan and having more experienced staff working makes everything a whole lot easier.

Organising

· How do you achieve goals by working with subordinates and fellow managers?

I just try to motivate them to work as a team in order to achieve common goals; a team can work better than individual performances.

· How do you deal with conflict in the work groups you manage? If there are any conflicts that arise, individuals must speak to each other privately to resolve the situation. Otherwise, we do not roster the individuals in the same shift.

· How do you deal with conflict between you and other managers?

I do not have any conflicts with the managers I work with, but if I did I would speak to them privately to resolve things. If things cannot be resolved, I will go speak to the store manager and be professional about it.

· What ethical issues do you face in your management role and how do you deal with them?

Report Template

2. Planning

2.1 Theory

Before you can describe the relationship of your findings to the theory, you need to give your reader an overview of the theory. In this section provide an overview of planning with appropriate references to support your description.

2.2 Findings

A summary of your observations from the interview data

2.3 Analysis

This part of the report requires you to compare the information and observations you have collected about the manager with the theory of the classical management function of planning that you have outlined in section 2.1.

By comparing actual management in practice with the theoretical “ideal best practice” described in the textbook and other sources you will be able to see how closely successful managers follow good theory.

Your comparison should enable you to make informed comments about the role of the manager you interviewed and to explain how this relates to the theory. You may also mention in what ways the organisation draws on theory for its practice.

3. Organising

3.1 Theory

Before you can describe the relationship of your findings to the theory, you need to give your reader an overview of the theory. In this section provide an overview of organising with appropriate references to support your description.

3.2 Findings

A summary of your observations from the interview data

3.3 Analysis

This part of the report requires you to compare the information and observations you have collected about the manager with the classical management function of organising.

By comparing actual management in practice with the theoretical “ideal best practice” described in the textbook and other sources you will be able to see how closely successful managers follow good theory.

Your comparison should enable you to make informed comments about the role of the manager you interviewed and to explain how this relates to the theory. You may also mention in what ways the organisation draws on theory for its practice.